- Page 1 and 2:
ANNUAL REPORT 15-16
- Page 3 and 4:
HIGHLIGHTS In 2015-16 we received a
- Page 5 and 6:
CREDITS Date of publication: Septem
- Page 7 and 8:
GUIDE TO THE REPORT GUIDE TO THE RE
- Page 9 and 10:
CONTENTS PART 1—REVIEW BY THE OMB
- Page 11 and 12:
PART 1— REVIEW BY THE OMBUDSMAN
- Page 13 and 14:
Private Health Insurance The integr
- Page 15 and 16:
PART 2—OVERVIEW OF THE OFFICE PAR
- Page 17 and 18:
PART 2—OVERVIEW OF THE OFFICE vi.
- Page 19 and 20:
PART 2—OVERVIEW OF THE OFFICE Geo
- Page 21 and 22:
PART 3— REPORT ON PERFORMANCE
- Page 23 and 24:
Annual Performance Statement As req
- Page 25 and 26:
The office is required to carry out
- Page 27 and 28:
Methodology The extent to which the
- Page 29 and 30:
Strategic Objectives Objective 1 Pr
- Page 31 and 32:
PART 4— WHAT WE DO
- Page 33 and 34:
The office investigated seven per c
- Page 35 and 36:
When someone receives an employment
- Page 37 and 38:
compliance reviews; and the creatio
- Page 39 and 40:
Figure 3: All approaches for Austra
- Page 41 and 42:
efore arrival at Australia Post’s
- Page 43 and 44:
who wish to claim a refund of the G
- Page 45 and 46:
Figure 6: Number of reports receive
- Page 47 and 48:
Information sharing Limitations on
- Page 49 and 50:
Figure 7: Overseas Students Ombudsm
- Page 51 and 52:
Student Feedback “Hi, Thank you v
- Page 53 and 54:
PRIVATE HEALTH INSURANCE OMBUDSMAN
- Page 55 and 56: National Health Benefits (Onemedifu
- Page 57 and 58: INFORMATION Complaints: 599 Key iss
- Page 59 and 60: Issue Sub-issue 2013-14 2014-15 201
- Page 61 and 62: Complaints about hospitals, doctors
- Page 63 and 64: Complaint outcomes Most cases (72 p
- Page 65 and 66: Inspections of covert, intrusive or
- Page 67 and 68: and templates. They are based on le
- Page 69 and 70: Of these cases, the office finalise
- Page 71 and 72: PIDs received The overall number of
- Page 73 and 74: Once an internal PID is allocated f
- Page 75 and 76: Of the 29 PIDs which we accepted, 1
- Page 77 and 78: indicate a high level of satisfacti
- Page 79 and 80: 2. Australian Postal Corporation 14
- Page 81 and 82: 10. Australian Broadcasting Corpora
- Page 83 and 84: 43. Department Foreign Affairs and
- Page 85 and 86: 41. Corporations and Markets Adviso
- Page 87 and 88: Table 15: PID investigations comple
- Page 89 and 90: 9. Attorney-General’s Department
- Page 91 and 92: PART 4—WHAT WE DO The Members and
- Page 93 and 94: CASE STUDY—Commonwealth Ombudsman
- Page 95 and 96: PART 5—MANAGEMENT AND ACCOUNTABIL
- Page 97 and 98: PART 5—MANAGEMENT AND ACCOUNTABIL
- Page 99 and 100: PART 5—MANAGEMENT AND ACCOUNTABIL
- Page 101 and 102: PART 5—MANAGEMENT AND ACCOUNTABIL
- Page 103 and 104: PART 6— APPENDICES
- Page 105: 2015-16 | COMMONWEALTH OMBUDSMAN AN
- Page 109 and 110: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 111 and 112: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 113 and 114: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 115 and 116: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 117 and 118: 2015-16 | COMMONWEALTH OMBUDSMAN AN
- Page 119 and 120: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 121 and 122: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 123 and 124: Note 5: Non-Financial Assets Proper
- Page 125 and 126: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 127 and 128: Note 8: Provisions 0 0 $'000 $'000
- Page 129 and 130: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 131 and 132: 2015-16 | COMMONWEALTH OMBUDSMAN AN
- Page 133 and 134: OFFICE OF THE COMMONWEALTH OMBUDSMA
- Page 135 and 136: Appendix 2— Statistics Office of
- Page 137 and 138: Finalised Remedies Received Cat 1 C
- Page 139 and 140: Appendix 4—Entity Resource Statem
- Page 141 and 142: PART 7— REFERENCES
- Page 143 and 144: Term Complaint Controlled operation
- Page 145 and 146: Term Lifetime Health Cover (LHC) Me
- Page 147 and 148: Term The office The Ombudsman Unlaw
- Page 149 and 150: Figures Figure 1: Executive and Sen
- Page 151 and 152: Ref 17AD(c) 17AD(c)(i); 16F 17AD(c)
- Page 153 and 154: Ref 17AG(4)(c)(iii) Part of report
- Page 155 and 156: Ref 17AD(f) Part of report Descript
- Page 157 and 158:
Australian Commission for Law Enfor
- Page 159 and 160:
complaint investigations, 16, 24, 5
- Page 161 and 162:
detention inspections, 48 Detention
- Page 163 and 164:
I IDP Education Brisbane Internatio
- Page 165 and 166:
L lack of notification (private hea
- Page 167 and 168:
P Pacific Governance and Anti-Corru
- Page 169 and 170:
Q Queensland Ombudsman and PID Wiki
- Page 171:
T Telecommunications (Interception