15–16
ombudsman-annual-report15-16
ombudsman-annual-report15-16
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Appendix 2— Statistics<br />
Office of the Commonwealth Ombudsman—Approaches and Complaints 2015–2016<br />
Finalised<br />
Remedies<br />
Received<br />
Cat 1<br />
Cat 2<br />
Cat 3<br />
Cat 4<br />
Cat 5<br />
Total Finalised<br />
Action expedited<br />
Apology<br />
Decision changed or reconsidered<br />
Disciplinary action<br />
Explanation<br />
Financial remedy<br />
Law, policy or practice changed<br />
Other non-financial remedy<br />
Remedy provided by agency without<br />
Ombudsman Intervention<br />
Total Remedies<br />
Jurisdiction/Portfolio/<br />
Agency<br />
ACT GOVERNMENT 568 212 283 64 27 586 12 5 22 75 6 4 5 4 133<br />
Commonwealth 21410 8512 11002 1401 417 9 21341 255 185 321 70 1335 383 57 151 52 2809<br />
Agriculture and<br />
Water Resources<br />
52 13 32 4 2 51 6 1 7<br />
Attorney-General’s 515 201 272 33 22 1 529 6 2 8 0 30 0 3 1 0 50<br />
Commonwealth<br />
Parliament<br />
6 1 5 6 0<br />
Communications<br />
and the Arts<br />
5188 1382 3655 144 29 5210 17 57 56 21 142 83 3 27 8 414<br />
Courts 90 41 43 6 90 4 1 1 6<br />
Defence 491 126 249 86 27 2 490 20 7 27 1 59 9 1 5 5 134<br />
Education and<br />
Training<br />
100 26 45 17 6 94 1 1 16 2 20<br />
Employment 653 296 270 57 13 636 9 4 11 2 75 7 2 4 3 117<br />
Environment 26 10 15 1 1 27 2 2<br />
PART 6—APPENDICES<br />
20<strong>15–16</strong> | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 139