15–16
ombudsman-annual-report15-16
ombudsman-annual-report15-16
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PART 7—REFERENCES<br />
B<br />
Banking and Financial Services Ombudsman, 19<br />
Brazil<br />
embassy of<br />
and overseas students, 53<br />
briefings, 68<br />
broader PID oversight community, 79<br />
Business Continuity Plan, 100<br />
Business Improvement Steering Committee, 99<br />
C<br />
Centrelink<br />
and Administration of Income Management for<br />
‘vulnerable youth’, 39<br />
complaints about, 34, 36<br />
case study, 34<br />
debts, 35<br />
service delivery, 35<br />
complaints and approaches received, 24<br />
efficiency initiatives<br />
disadvantage to clients of, 35<br />
and Income Maintenance Periods and<br />
‘Special Benefit’, 37<br />
report on Income Maintenance Period, 12<br />
report re Service Delivery, 12<br />
Chief Financial Officer<br />
and Audit Committee, 98<br />
Chief Ombudsman of the Financial<br />
Ombudsman Service, 19<br />
Chief Operating Officer<br />
and Audit Committee, 98<br />
child support liability<br />
impact of corrected tax assessments on, 36<br />
Child Support Program<br />
complaints about, 35–6<br />
complaints and approaches received, 24<br />
see also Inquiry into the Child Support<br />
Program (House of Representatives Standing<br />
Committee on Social Policy and Legal Affairs)<br />
China<br />
embassy of<br />
and overseas students, 53<br />
Christmas Island, 49<br />
client survey<br />
private health insurance, 65<br />
Comcover Risk Management<br />
Benchmarking Survey, 99<br />
Commissioner of Law Enforcement<br />
Integrity (former)<br />
and review of public interest<br />
disclosure legislation, 71<br />
common law contracts, 102<br />
Commonwealth Consumer Affairs<br />
Advisory Committee, 19<br />
Commonwealth Contracting Suite, 104<br />
Commonwealth Government Community of<br />
Practice — Indigenous complaint handling, 39–40<br />
Commonwealth Ombudsman<br />
functions re public interest disclosures, 77<br />
and investigation of public interest disclosures,<br />
75, 76–7<br />
and report on operation of Public Interest<br />
Disclosure Act 2013, 72<br />
review by, 11–13<br />
see also Neave, Colin; Office of the<br />
Commonwealth Ombudsman<br />
Commonwealth Procurement Rules, 104<br />
Commonwealth Public Interest<br />
Disclosure scheme, 16–17<br />
community<br />
engagement with, 39<br />
Community Development Program (CPD), 38–9<br />
Community Development Program (CPD)<br />
providers, 38–9<br />
Community of Practice see Commonwealth<br />
Government Community of Practice — Indigenous<br />
complaint handling<br />
Community of Practice forums<br />
PID practitioner community, 78–9<br />
Compensation for Detriment caused by<br />
Defective Administration (CDDA) claims (ADF)<br />
complaints about, 70<br />
Competition and Consumer Act 2010, 43<br />
complaint handling, 17, 24<br />
digital transformation, 12<br />
and overseas students, 52–4<br />
procedures and categories<br />
Private Health Insurance<br />
Ombudsman, 63–5<br />
see also Disability Complaint-Handling Forum;<br />
Indigenous complaint handling; internal<br />
complaint handling<br />
162 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 20<strong>15–16</strong>