15–16
ombudsman-annual-report15-16
ombudsman-annual-report15-16
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
PART 4—WHAT WE DO<br />
Complaints about Private Health Insurers<br />
Table 5 shows the number of complaints and<br />
disputes 6 received about registered private<br />
health insurers, and compares these to their<br />
market share. A high ratio of complaints or<br />
disputes compared to market share usually<br />
indicates either a less-than-adequate internal<br />
dispute-resolution process, especially for<br />
complex issues, or an underlying systemic<br />
or policy issue.<br />
Table 5: Complaints by registered private health insurer, by market share 20<strong>15–16</strong><br />
20<strong>15–16</strong><br />
Complaints<br />
Percentage<br />
of<br />
Complaints<br />
Disputes<br />
Percentage<br />
of Disputes<br />
Market<br />
Share<br />
ACA 0 0.0% 0 0.0% 0.1%<br />
Australian Unity 195 5.1% 33 4.8% 3.1%<br />
BUPA 834 21.7% 196 28.6% 26.8%<br />
CBHS 35 0.9% 9 1.3% 1.4%<br />
CDH (Cessnock) 2 0.1% 0 0.0%
Change language