15–16
ombudsman-annual-report15-16
ombudsman-annual-report15-16
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PART 7—REFERENCES<br />
F<br />
Fair Work Building and Construction, 32<br />
Fair Work (Building Industry) Act 2012, 32<br />
and Ombudsman’s oversight<br />
responsibilities, 67, 68<br />
Family Tax Benefit<br />
and Child Support, 35<br />
Federated States of Micronesia, 94<br />
FedEx<br />
fees from, 42<br />
Financial Ombudsman Service, 19<br />
financial performance, 32<br />
assets, 32<br />
expenses, 32<br />
income, 32<br />
liabilities, 32<br />
financial statements, 108<br />
First Aid Officers, 101<br />
five-category complaint system, 24<br />
Fleming, Helen, 20<br />
force see Continuum of Force<br />
Foundation House, 45<br />
fraud awareness training, 100<br />
Fraud Control Plan, 99<br />
fraud prevention and control, 99–100<br />
freedom of information<br />
complaints, 18<br />
complaints and approaches received, 24<br />
Freedom of Information Act 1982, 18, 100, 142<br />
and PID investigations, 79<br />
From Conflict to Co-operation<br />
Inquiry into the Child Support Program<br />
(House of Representatives Standing<br />
Committee on Social Policy and<br />
Legal Affairs), 36<br />
G<br />
general service issues (private health insurance)<br />
complaints about, 59<br />
general treatment (extras or ancillary benefits)<br />
complaints about, 58<br />
Gibb, Doris, 20<br />
see also Senior Assistant Ombudsman,<br />
Immigration, Industry and Territories Branch<br />
Glenn, Richard, 19<br />
Govdex<br />
and Information Sharing Portal, 40<br />
Governance Committee structure, 98<br />
Governance Framework<br />
review of, 98<br />
grievances for moderate complaints<br />
private health insurance complaints, 63, 64<br />
Griffith University<br />
and Whistling While They Work 2 Project, 79<br />
Guide to Social Security Law (DSS), 12, 37<br />
Guidelines for Rehabilitation Authorities, 102<br />
H<br />
Health and Safety Representatives, 101<br />
health policy<br />
liaison with other bodies, 65<br />
hospital exclusions and restrictions<br />
complaints about, 58<br />
case study, 58<br />
hospitals, doctors, brokers and others<br />
complaints about, 63<br />
House of Representatives Standing Committee on<br />
Social Policy and Legal Affairs<br />
Inquiry into the Child Support Program<br />
From Conflict to Co-operation, 36<br />
human resources management, 101–4<br />
166 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 20<strong>15–16</strong>