15–16

Recommendations

Info

PART 4—WHAT WE DO 16. Aboriginal Hostels Limited 17. ASC Pty Ltd 18. Australian Accounting Standards Board 19. Australian Bureau of Statistics 20. Australian Competition and Consumer Commission 21. Australian Electoral Commission 22. Australian Film Television and Radio School 23. Australian Financial Security Authority 24. Australian Human Rights Commission 25. Australian Institute of Marine Science 26. Australian National Maritime Museum 27. Australian National University 28. Australian Nuclear Science and Technology Organisation 29. Australian Radiation Protection and Nuclear Safety Agency 30. Australian Rail Track Corporation 31. Australian Securities and Investments Commission 32. Australian Skills Quality Authority 33. Australian Trade Commission (“Austrade”) 34. Australian Transaction Reports and Analysis Centre 35. Australian Transport Safety Bureau 36. Australian War Memorial 37. Bureau of Meteorology 38. Civil Aviation Safety Authority 39. Comcare 40. Commonwealth Director of Public Prosecutions 41. Commonwealth Scientific and Industrial Research Organisation 42. Defence Housing Australia 101 (aggregated total of all PIDs received by these agencies) This section aggregates data for agencies reporting four or fewer PIDs received during the reporting period. • Conduct that may result in disciplinary action (30%) • Maladministration (25%) • Commonwealth, State or Territory (11%) • Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (9%) • Abuse of public office (6%) • Conduct engaged in for the purpose of corruption (5%) • Wastage of Commonwealth resources (including money and property) (5%) • Abuse of public trust (4%) • Contravention of a law of the • Fabrication, falsification, plagiarism or deception in relation to scientific research (2%) • Perversion of the course of justice (2%) • Conduct that endangers, or risks endangering the environment (1%) 84 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 20<strong>15–16</strong>
43. Department Foreign Affairs and Trade 44. Department of Education and Training 45. Department of Employment 46. Department of Finance 47. Department of Industry, Innovation and Science 48. Department of Parliamentary Services 49. Department of Social Services 50. Department of the Environment 51. Department of the Prime Minister and Cabinet 52. Department of Treasury 53. Department of Veterans’ Affairs 54. Fair Work Ombudsman 55. Family Court and Federal Circuit Court 56. Murray-Darling Basin Authority 57. Museum of Australian Democracy at Old Parliament House 58. National Disability Insurance Agency 59. National Film and Sound Archive 60. National Health and Medical Research Council 61. National Library of Australia 62. National Museum of Australia 63. National Offshore Safety and Environmental Management Authority 64. NBN Co Limited 65. Reserve Bank of Australia 66. Special Broadcasting Service Corporation 67. Torres Strait Regional Authority 68. Inspector-General of Intelligence and Security 69. Intelligence agencies PART 4—WHAT WE DO 20<strong>15–16</strong> | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 85
Page 1 and 2:
ANNUAL REPORT 15-16
Page 3 and 4:
HIGHLIGHTS In 2015-16 we received a
Page 5 and 6:
CREDITS Date of publication: Septem
Page 7 and 8:
GUIDE TO THE REPORT GUIDE TO THE RE
Page 9 and 10:
CONTENTS PART 1—REVIEW BY THE OMB
Page 11 and 12:
PART 1— REVIEW BY THE OMBUDSMAN
Page 13 and 14:
Private Health Insurance The integr
Page 15 and 16:
PART 2—OVERVIEW OF THE OFFICE PAR
Page 17 and 18:
PART 2—OVERVIEW OF THE OFFICE vi.
Page 19 and 20:
PART 2—OVERVIEW OF THE OFFICE Geo
Page 21 and 22:
PART 3— REPORT ON PERFORMANCE
Page 23 and 24:
Annual Performance Statement As req
Page 25 and 26:
The office is required to carry out
Page 27 and 28:
Methodology The extent to which the
Page 29 and 30:
Strategic Objectives Objective 1 Pr
Page 31 and 32: PART 4— WHAT WE DO
Page 33 and 34: The office investigated seven per c
Page 35 and 36: When someone receives an employment
Page 37 and 38: compliance reviews; and the creatio
Page 39 and 40: Figure 3: All approaches for Austra
Page 41 and 42: efore arrival at Australia Post’s
Page 43 and 44: who wish to claim a refund of the G
Page 45 and 46: Figure 6: Number of reports receive
Page 47 and 48: Information sharing Limitations on
Page 49 and 50: Figure 7: Overseas Students Ombudsm
Page 51 and 52: Student Feedback “Hi, Thank you v
Page 53 and 54: PRIVATE HEALTH INSURANCE OMBUDSMAN
Page 55 and 56: National Health Benefits (Onemedifu
Page 57 and 58: INFORMATION Complaints: 599 Key iss
Page 59 and 60: Issue Sub-issue 2013-14 2014-15 201
Page 61 and 62: Complaints about hospitals, doctors
Page 63 and 64: Complaint outcomes Most cases (72 p
Page 65 and 66: Inspections of covert, intrusive or
Page 67 and 68: and templates. They are based on le
Page 69 and 70: Of these cases, the office finalise
Page 71 and 72: PIDs received The overall number of
Page 73 and 74: Once an internal PID is allocated f
Page 75 and 76: Of the 29 PIDs which we accepted, 1
Page 77 and 78: indicate a high level of satisfacti
Page 79 and 80: 2. Australian Postal Corporation 14
Page 81: 10. Australian Broadcasting Corpora
Page 85 and 86: 41. Corporations and Markets Adviso
Page 87 and 88: Table 15: PID investigations comple
Page 89 and 90: 9. Attorney-General’s Department
Page 91 and 92: PART 4—WHAT WE DO The Members and
Page 93 and 94: CASE STUDY—Commonwealth Ombudsman
Page 95 and 96: PART 5—MANAGEMENT AND ACCOUNTABIL
Page 103 and 104: PART 6— APPENDICES
Page 105 and 106: 2015-16 | COMMONWEALTH OMBUDSMAN AN
Page 107 and 108: OFFICE OF THE COMMONWEALTH OMBUDSMA
Page 123 and 124: Note 5: Non-Financial Assets Proper
Page 127 and 128: Note 8: Provisions 0 0 $'000 $'000
Page 133 and 134:
OFFICE OF THE COMMONWEALTH OMBUDSMA
Page 135 and 136:
Appendix 2— Statistics Office of
Page 137 and 138:
Finalised Remedies Received Cat 1 C
Page 139 and 140:
Appendix 4—Entity Resource Statem
Page 141 and 142:
PART 7— REFERENCES
Page 143 and 144:
Term Complaint Controlled operation
Page 145 and 146:
Term Lifetime Health Cover (LHC) Me
Page 147 and 148:
Term The office The Ombudsman Unlaw
Page 149 and 150:
Figures Figure 1: Executive and Sen
Page 151 and 152:
Ref 17AD(c) 17AD(c)(i); 16F 17AD(c)
Page 153 and 154:
Ref 17AG(4)(c)(iii) Part of report
Page 155 and 156:
Ref 17AD(f) Part of report Descript
Page 157 and 158:
Australian Commission for Law Enfor
Page 159 and 160:
complaint investigations, 16, 24, 5
Page 161 and 162:
detention inspections, 48 Detention
Page 163 and 164:
I IDP Education Brisbane Internatio
Page 165 and 166:
L lack of notification (private hea
Page 167 and 168:
P Pacific Governance and Anti-Corru
Page 169 and 170:
Q Queensland Ombudsman and PID Wiki
Page 171:
T Telecommunications (Interception
show all

15–16

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?