15–16

L
lack of notification (private health insurance)
complaints about, 59
Law Enforcement Ombudsman, 16, 18
complaints, 70
functions, 70
review of AFP administration of professional
standards and AFP conduct and
practices issues, 70
Leadership Code Commissions
in Pacific nations, 93, 94
Learn Hub, 101
learning and development, 101
Learning and Development Strategy, 101
letter of transmittal, 5
Lynda.com, 101
M
management and accountability, 97–105
management committees, 98–9
Masri, George, 20
mechanical restraints see risk assessments
and use of mechanical restraints re detainees
medical gaps
complaints about, 58
Medicare Benefits Schedule, 58
mental health and welfare
impact on of immigration
detention/processing, 50
metadata inspections, 13
metadata oversight for 2015–16, 69
Migration Act 1958, 16, 17, 46
Minister for Immigration and Border
Protection
and immigration detention, 16, 17
mistreatment of people with disability in
institutional and residential settings
Senate Community Affairs Reference
Committee inquiry, 38
mobile telephones
detainees’ access to, 50
Moss AM, Philip
and review of public interest
disclosure legislation, 71, 79
Multicultural Plan, 99, 101
MyCustomer (Australia Post)
complaints about, 42
N
National Code of Practice for Registration Authorities
and Providers of Education and Training to Overseas
Students 2007, 52, 54
National Detention Placement Model, 49
National Disability Advocacy Framework
review of, 38
National Disability Advocacy Program
review of, 38
National Disability Insurance Agency (NDIA), 37–8
complaints about, 34, 37
submissions about, 38
National Disability Insurance Scheme (NDIS), 37
trial site consultations, 37
National Disability Insurance Scheme Act 2013
statutory review of, 38
National Strategy for International
Education 2025, 54
Neave, Colin, 19, 25
and Pacific Ombudsman Alliance Board, 93
review by the Ombudsman, 11–13
see also Commonwealth Ombudsman
New South Wales Ombudsman
and PID Wiki, 79
University Complaint Handlers forum, 53
New Zealand Ombudsman, 95
Norfolk Island Ombudsman, 16, 18
Northern Territory Ombudsman
and Indigenous Interpreter Service Forum, 39
notice to consumers of changes to policies
(private health insurance), 59–60
notification, lack of (private health insurance)
complaints about, 59
PART 7—REFERENCES
2015–16 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 169