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PART 4—WHAT WE DO Table 14: Agencies that have reported not receiving PIDs 1. AAF Company 2. Administrative Appeals Tribunal 3. Anindilyakwa Land Council 4. Army and Air Force Canteen Service 5. Asbestos Safety and Eradication Agency 21. Australian Law Reform Commission 22. Australian Military Forces Relief Trust Fund 23. Australian National Audit Office 24. Australian Pesticides and Veterinary Medicines Authority 25. Australian Prudential Regulation Authority 6. Auditing and Assurance Standards Board 26. Australian Public Service Commission 7. Australia Council for the Arts 27. Australian Reinsurance Pool Corporation 8. Australian Aged Care Quality Agency 28. Australian Renewable Energy Agency 9. Australian Centre for International Agricultural Research 10. Australian Commission for Law Enforcement Integrity 11. Australian Commission on Safety and Quality in Health Care 12. Australian Communications and Media Authority 13. Australian Curriculum, Assessment and Reporting Authority 14. Australian Fisheries Management Authority 29. Australian Research Council 30. Australian Sports Anti-Doping Authority 31. Australian Sports Foundation Limited 32. Australian Strategic Policy Institute 33. Bundanon Trust 34. Cancer Australia 15. Australian Grape and Wine Authority 35. Central Land Council 16. Australian Hearing Services 36. Clean Energy Finance Corporation 17. Australian Institute of Aboriginal and Torres Strait Islander Studies 18. Australian Institute of Criminology 37. Clean Energy Regulator 38. Climate Change Authority 19. Australian Institute of Family Studies 20. Australian Institute of Health and Welfare 39. Coal Mining Industry (Long Service Leave Funding) Corporation 40. Commonwealth Superannuation Corporation 86 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 20<strong>15–16</strong>
41. Corporations and Markets Advisory Committee 42. Cotton Research & Development Corporation 43. Creative Partnerships Australia 44. CrimTrac 62. Indigenous Land Corporation 63. Infrastructure Australia 64. Inspector-General of Taxation 65. Moorebank Intermodal Company Limited PART 4—WHAT WE DO 45. Department of Communications and the Arts 46. Department of Infrastructure and Regional Development 47. Department of the House of Representatives 48. Department of the Senate 66. National Archives of Australia 67. National Australia Day Council 68. National Blood Authority 69. National Capital Authority 49. Digital Transformation Office 70. National Competition Council 50. Director of National Parks 71. National Gallery of Australia 51. Export Finance and Insurance Corporation 72. National Health Funding Body 52. Fair Work Commission 73. National Health Performance Authority 53. Federal Court of Australia 74. National Mental Health Commission 54. Fisheries Research & Development Corporation 55. Food Standards Australia New Zealand 75. National Portrait Gallery of Australia 76. National Transport Commission 56. Future Fund Management Agency 77. Northern Land Council 57. Grains Research and Development Corporation 58. Great Barrier Reef Marine Park Authority 59. High Court of Australia 60. Independent Hospital Pricing Authority 78. Office of Parliamentary Counsel 79. Office of the Australian Information Commissioner 80. Office of the Official Secretary to the Governor-General 81. Organ and Tissue Authority 61. Indigenous Business Australia 82. Outback Stores Pty Ltd 20<strong>15–16</strong> | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 87
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ANNUAL REPORT 15-16
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HIGHLIGHTS In 2015-16 we received a
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CREDITS Date of publication: Septem
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GUIDE TO THE REPORT GUIDE TO THE RE
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CONTENTS PART 1—REVIEW BY THE OMB
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PART 1— REVIEW BY THE OMBUDSMAN
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Private Health Insurance The integr
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PART 2—OVERVIEW OF THE OFFICE PAR
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PART 2—OVERVIEW OF THE OFFICE vi.
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PART 2—OVERVIEW OF THE OFFICE Geo
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PART 3— REPORT ON PERFORMANCE
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Annual Performance Statement As req
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The office is required to carry out
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Methodology The extent to which the
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Strategic Objectives Objective 1 Pr
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PART 4— WHAT WE DO
Page 33 and 34: The office investigated seven per c
Page 35 and 36: When someone receives an employment
Page 37 and 38: compliance reviews; and the creatio
Page 39 and 40: Figure 3: All approaches for Austra
Page 41 and 42: efore arrival at Australia Post’s
Page 43 and 44: who wish to claim a refund of the G
Page 45 and 46: Figure 6: Number of reports receive
Page 47 and 48: Information sharing Limitations on
Page 49 and 50: Figure 7: Overseas Students Ombudsm
Page 51 and 52: Student Feedback “Hi, Thank you v
Page 53 and 54: PRIVATE HEALTH INSURANCE OMBUDSMAN
Page 55 and 56: National Health Benefits (Onemedifu
Page 57 and 58: INFORMATION Complaints: 599 Key iss
Page 59 and 60: Issue Sub-issue 2013-14 2014-15 201
Page 61 and 62: Complaints about hospitals, doctors
Page 63 and 64: Complaint outcomes Most cases (72 p
Page 65 and 66: Inspections of covert, intrusive or
Page 67 and 68: and templates. They are based on le
Page 69 and 70: Of these cases, the office finalise
Page 71 and 72: PIDs received The overall number of
Page 73 and 74: Once an internal PID is allocated f
Page 75 and 76: Of the 29 PIDs which we accepted, 1
Page 77 and 78: indicate a high level of satisfacti
Page 79 and 80: 2. Australian Postal Corporation 14
Page 81 and 82: 10. Australian Broadcasting Corpora
Page 83: 43. Department Foreign Affairs and
Page 87 and 88: Table 15: PID investigations comple
Page 89 and 90: 9. Attorney-General’s Department
Page 91 and 92: PART 4—WHAT WE DO The Members and
Page 93 and 94: CASE STUDY—Commonwealth Ombudsman
Page 95 and 96: PART 5—MANAGEMENT AND ACCOUNTABIL
Page 103 and 104: PART 6— APPENDICES
Page 105 and 106: 2015-16 | COMMONWEALTH OMBUDSMAN AN
Page 107 and 108: OFFICE OF THE COMMONWEALTH OMBUDSMA
Page 123 and 124: Note 5: Non-Financial Assets Proper
Page 127 and 128: Note 8: Provisions 0 0 $'000 $'000
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Appendix 2— Statistics Office of
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Finalised Remedies Received Cat 1 C
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Appendix 4—Entity Resource Statem
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PART 7— REFERENCES
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Term Complaint Controlled operation
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Term Lifetime Health Cover (LHC) Me
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Term The office The Ombudsman Unlaw
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Figures Figure 1: Executive and Sen
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Ref 17AD(c) 17AD(c)(i); 16F 17AD(c)
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Ref 17AG(4)(c)(iii) Part of report
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Ref 17AD(f) Part of report Descript
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Australian Commission for Law Enfor
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complaint investigations, 16, 24, 5
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detention inspections, 48 Detention
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I IDP Education Brisbane Internatio
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L lack of notification (private hea
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P Pacific Governance and Anti-Corru
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Q Queensland Ombudsman and PID Wiki
Page 171:
T Telecommunications (Interception
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