15–16

HIGHLIGHTS
In 2015–16 we received a total of 37 753 approaches
— 34 per cent more than last year.
82% complaints were finalised
within 90 days
(whole of office, including Private Health Insurance Ombudsman).
During 2015–16
the office convened its first
Disability Complaint-Handling Forum
to discuss how best to encourage, receive and
handle complaints from people with disability.
In 2015–16 the Immigration Ombudsman
made 490 recommendations,
compared with 172 the previous year.
In 2015–16 the Overseas Students Ombudsman started
315 complaint investigations and completed 291,
compared to 238 investigations started and 239 completed last year.
2 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 2015–16