15–16

PART 4—WHAT WE DO
Issue Sub-issue 2013–14 2014–15 2015–16
Membership Adult dependants 15 25 15
Membership Arrears 93 144 106
Membership Authority over membership 16 20 16
Membership Cancellation 218 299 315
Membership Clearance certificates 106 108 196
Membership Continuity 72 100 114
Membership Rate and benefit protection 5 19 32
Membership Suspension 41 50 51
Service Customer service advice 52 82 106
Service General service issues 207 184 234
Service Premium payment problems 141 184 211
Service Service delays 164 155 153
Waiting Period Benefit limitation period 5 6 1
Waiting Period General 34 41 29
Waiting Period Obstetric 47 49 51
Waiting Period Other 22 19 14
Waiting Period Pre-existing conditions 229 283 268
Other Access 0 0 3
Other Acute care certificates 1 4 2
Other Community rating 1 0 1
Other Complaint not elsewhere covered 33 56 54
Other Confidentiality and privacy 12 12 11
Other
Demutualisation/sale of
health insurers
2 1 1
Other Discrimination 1 3 4
Other Medibank sale 1 0 1
Other Non-English speaking background 0 0 0
Other Non-Medicare patient 3 8 2
Other Private patient election 10 3 6
Other Rule change 72 281 147
62 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 2015–16