15–16

detention inspections, 48
Detention Service Providers, 48
determinations under s 24 (1) of the Public Service
Act 1999, 102
detrimental changes to policies (private health
insurance), 59–60
Digital Service Standard, 12
Digital Transformation Office, 12
Disability Complaint-Handling Forum, 38
disability, employees with, 102
disability, people with
complaints by, 34
see also mistreatment of people with disability
in institutional and residential settings;
National Disability Insurance Agency (NDIA);
National Disability Insurance Scheme (NDIS);
students with disability
disclosable conduct
findings of, 76
kinds of, 73
and numbers of, 80–5
disclosers
and complaints about disclosures, 77–8
protection of, 74, 77
types of, 74
Dispute Resolution Office
and disputes for high-level complaints, 64
Dispute Resolution Officer
and Assisted Referrals, 63
disputes for high-level complaints
private health insurance complaints, 63, 64
outcomes, 65
E
ecologically sustainable development and
environmental performance, 144
education providers
and overseas students
case study, 54
complaint handling, 52
complaint investigations, 51
Education Service for Overseas Students, 53
Employee Performance
Development Agreements, 100
energy consumption, 144
English Australia, 53
Enhanced Performance Framework, 98
Enterprise Agreement 2011–14, 102, 104
Entity Resource Statement, 143
Environment Protection and Biodiversity Act 1999, 144
Ernst & Young
and Audit Committee, 98
and fraud awareness training, 100
and Fraud Control Plan, 99
and internal audit, 98
and review of Governance Framework, 98
ethical standards, 100
Ethics Contact Officer, 100
exempt contracts, 104–5
external scrutiny, 100
PART 7—REFERENCES
2015–16 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 165