15–16

PART 4—WHAT WE DO
4. Department of Immigration
and Border Protection
11 • Management Action (including
staff training, establishment of
complaints process and Standard
Operating Procedures)
• Management review (including
assessment of supervision,
performance management and
quality assurance)
• Disciplinary action
• Audit of Information Systems
• Management Action (review of
procedures and practices)
• Medical Assessment
5. Airservices Australia 11 • Internal reviews per Airservices
Code of Conduct Investigation or
Security and Resilience Investigation
procedures conducted
• Staff leave application requested,
supplied and approved
• Rostering manual updated to address
inconsistency with the current
workplace agreement
• Referral to police
• Incident/emergency support
procedures updated to clarify
employee requirements
• Termination of employment
• Sanctions applied in relation to
substantiated allegations
6. Australian Broadcasting
Corporation
7. Department of Human
Services
8. Department of Agriculture and
Water Resources
8 • Management action (change of
policy procedures)
8 • Recommendations made to pursue
other HR processes in line with
departmental policies, procedures
and guidelines
• Recommended action to refer
a matter to the Privacy Branch
for investigation
• Recommended action to refer a matter
to Internal Fraud for investigation
5 • Management action (change of
policy procedures)
• Matter referred for investigation under
the Public Service Act 1999 (Code of
Conduct investigation)
90 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 2015–16