15–16

PART 7—REFERENCES
Index
A
accessibility, 100
accountable authority, 25, 104
ACT Government
service agreement between
Commonwealth Ombudsman
and re ACT Ombudsman, 18
ACT Ombudsman, 16, 18, 32
see also Neave, Colin
ACT Self-Government (Consequential Provisions)
Act 1988, 18
adequate notice to consumers of changes to
policies (private health insurance), 59–60
Administrative Review Council, 19
advertising campaigns, 105
agencies that have reported not receiving
PIDs, 86–8
Agency Guide to the PID Act, 78
AIE2025 Roadmap, 54
annual performance statement, 25
Anti-Competitive and Other Practices by
Health Funds and Providers in relation
to private health insurance
report to Senate by ACCC, 65
anti-corruption agencies in Solomon Islands, 94
anti-corruption workshop
Pacific Governance and
Anti-Corruption Program
and, 94
approaches and complaints 2015–2016, 139–141
approaches and complaints received, 24, 29–30
approaches received, 12, 24, 27, 28, 29
Australia Post, 41
APS Employee Census 2015, 99
Asia-Pacific regional engagement, 92
asset management, 105
Assisted Referrals
private health insurance complaints, 63
outcomes, 65
Attorney-General
and reports on metadata inspections, 13, 69
Audit Committee, 98
and compliance review process, 105
membership, 98
and risk management, 99
Auditor-General
and access to contractor’s premises, 104
AusTender, 104, 105
Australasia and Pacific Ombudsman Region, 95
Australasian and Pacific Ombudsman Conference—
Building Relationships;
Meeting Global Challenges, 13
Australasian and Pacific Ombudsman Region of the
International Ombudsman Institute, 19
Australia Post, 40
approaches received, 41
complaints about, 17, 40–4
loss, delivery, delay, 42
MyCustomer, 42
prices, 43
remedies, 43
ShopMate, 42–3
complaints and approaches received, 24
fees from, 42
prices, 43
reform of, 43
second-chance transfers, 41
Australian Aid, 26, 27, 30
Australian and New Zealand Ombudsman Alliance
(ANZOA) Interest Group, 40
Australian and New Zealand Ombudsman
Association
conference, 13
Australian Border Force (ABF)
compliance monitoring of activities of, 45–6
internal complaint handling, 50
and placement of detainees within
the network, 49
and Regional Processing Centres
and information sharing, 49
and risk assessments and use of
mechanical restraints re detainees, 49
see also Department of Immigration and
Border Protection (DIBP)
160 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 2015–16