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PART 6—APPENDICES OFFICE OF THE COMMONWEALTH OMBUDSMAN NOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS for the year ended 30 June 2016 Note 9: Cash Flow Reconciliation 2016 2015 $'000 $'000 Reconciliation of net cost of services to net cash from operating activities: Net cost of services (21,753) (19,090) Add revenue from Government 20,780 18,392 Adjustments for non-cash items Depreciation / amortisation 894 697 Net write down of non-financial assets 6 8 (Gain)/loss on restructure 337 - (Gain)/loss on reversal of makegood provision (75) - Changes in assets / liabilities (Increase) / decrease in net receivables 48 96 Increase in other financial assets (459) 31 (Increase) in prepayments 6 (7) Increase in employee provisions 548 107 Increase / (decrease) in supplier payables (933) 624 Increase / (decrease) in other payable (419) (86) Increase / (decrease) in other provisions 174 - Increase / (decrease) in tax liabilities (7) - Net cash from (used by) operating activities (853) 772 132 | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 20<strong>15–16</strong>
OFFICE OF THE COMMONWEALTH OMBUDSMAN NOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS for the year ended 30 June 2016 Note 10: Senior Management Personnel Remuneration PART 6—APPENDICES 2016 2015 $'000 $'000 Short-term employee benefits: Salary 1,452 1,406 Motor vehicle and other allowances 149 142 Total short-term employee benefits 1,601 1,548 Post-employment benefits: Superannuation 263 246 Total post-employment benefits 263 246 Other long-term benefits: Annual leave accrued 125 118 Long-service leave 42 38 Total other long-term benefits 167 156 Total 2,031 1,950 The total number of senior management personnel that are included in the above table are 8 individuals (2015: 7 individuals). The reason for the increase is there have been two incumbents in one role the first finishing in November and the other from then until year end. 20<strong>15–16</strong> | COMMONWEALTH OMBUDSMAN ANNUAL REPORT | 133
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ANNUAL REPORT 15-16
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HIGHLIGHTS In 2015-16 we received a
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CREDITS Date of publication: Septem
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GUIDE TO THE REPORT GUIDE TO THE RE
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CONTENTS PART 1—REVIEW BY THE OMB
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PART 1— REVIEW BY THE OMBUDSMAN
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Private Health Insurance The integr
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PART 2—OVERVIEW OF THE OFFICE PAR
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PART 2—OVERVIEW OF THE OFFICE vi.
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PART 2—OVERVIEW OF THE OFFICE Geo
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PART 3— REPORT ON PERFORMANCE
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Annual Performance Statement As req
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The office is required to carry out
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Methodology The extent to which the
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Strategic Objectives Objective 1 Pr
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PART 4— WHAT WE DO
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The office investigated seven per c
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When someone receives an employment
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compliance reviews; and the creatio
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Figure 3: All approaches for Austra
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efore arrival at Australia Post’s
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who wish to claim a refund of the G
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Figure 6: Number of reports receive
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Information sharing Limitations on
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Figure 7: Overseas Students Ombudsm
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Student Feedback “Hi, Thank you v
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PRIVATE HEALTH INSURANCE OMBUDSMAN
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National Health Benefits (Onemedifu
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INFORMATION Complaints: 599 Key iss
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Issue Sub-issue 2013-14 2014-15 201
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Complaints about hospitals, doctors
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Complaint outcomes Most cases (72 p
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Inspections of covert, intrusive or
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and templates. They are based on le
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Of these cases, the office finalise
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PIDs received The overall number of
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Once an internal PID is allocated f
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Of the 29 PIDs which we accepted, 1
Page 77 and 78: indicate a high level of satisfacti
Page 79 and 80: 2. Australian Postal Corporation 14
Page 81 and 82: 10. Australian Broadcasting Corpora
Page 83 and 84: 43. Department Foreign Affairs and
Page 85 and 86: 41. Corporations and Markets Adviso
Page 87 and 88: Table 15: PID investigations comple
Page 89 and 90: 9. Attorney-General’s Department
Page 91 and 92: PART 4—WHAT WE DO The Members and
Page 93 and 94: CASE STUDY—Commonwealth Ombudsman
Page 95 and 96: PART 5—MANAGEMENT AND ACCOUNTABIL
Page 103 and 104: PART 6— APPENDICES
Page 105 and 106: 2015-16 | COMMONWEALTH OMBUDSMAN AN
Page 107 and 108: OFFICE OF THE COMMONWEALTH OMBUDSMA
Page 123 and 124: Note 5: Non-Financial Assets Proper
Page 127: Note 8: Provisions 0 0 $'000 $'000
Page 135 and 136: Appendix 2— Statistics Office of
Page 137 and 138: Finalised Remedies Received Cat 1 C
Page 139 and 140: Appendix 4—Entity Resource Statem
Page 141 and 142: PART 7— REFERENCES
Page 143 and 144: Term Complaint Controlled operation
Page 145 and 146: Term Lifetime Health Cover (LHC) Me
Page 147 and 148: Term The office The Ombudsman Unlaw
Page 149 and 150: Figures Figure 1: Executive and Sen
Page 151 and 152: Ref 17AD(c) 17AD(c)(i); 16F 17AD(c)
Page 153 and 154: Ref 17AG(4)(c)(iii) Part of report
Page 155 and 156: Ref 17AD(f) Part of report Descript
Page 157 and 158: Australian Commission for Law Enfor
Page 159 and 160: complaint investigations, 16, 24, 5
Page 161 and 162: detention inspections, 48 Detention
Page 163 and 164: I IDP Education Brisbane Internatio
Page 165 and 166: L lack of notification (private hea
Page 167 and 168: P Pacific Governance and Anti-Corru
Page 169 and 170: Q Queensland Ombudsman and PID Wiki
Page 171: T Telecommunications (Interception
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