Brian P. Jacob, David C. Chen, Bruce Ramshaw, Shirin Towfigh (eds.) - The SAGES Manual of Groin Pain-Springer International Publishing (2016)

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B. Forman and B. Ramshaw
conversations or other contact with the patient will help the patient to
have the assurance that the care received was necessary, timely, and as
complete as possible. Even though the results of the procedure may be
obvious to the medical team, one must never assume that those results
are obvious to the patient. Going the extra mile in explaining after the
fact what has happened, what is involved in the recovery and post-care
period, and what the patient should expect as a long-term result of the
treatment can prove invaluable to the patient as he or she looks back at
what has occurred and forward to what is to come.
For patients with chronic inguinodynia after hernia repair who
undergo another operation to attempt to relieve pain, it is common for
them to need reassurance for several months after surgery. The acute
surgical inflammation can lead to times when the patient feels the pain
is as bad or worse than ever. This can even occur in patients who gain
total pain relief eventually. However, this healing process can take
months or even years.
Summary
The role of a patient care manager and the use of “patient- centered
care” in the mind of the patient is the only care that should be offered.
By involving the elements outlined here in the care process, the patient
who has chronic pain after a hernia repair can feel throughout the care
process and following the care process that they have been effectively
and efficiently cared for.
Suggested Reading
1. Baker SK, Bank L. I’m sorry to hear that: real life responses to patients’ 101 most
common complaints about health care. Gulf Breeze FL: Fire Starter Publishing; 2008.
ISBN 13: 978-0974998657.
2. Diering SL. Love your patients! Improving patient satisfaction with essential behaviors
that enrich the lives of patients and professionals. Blue Dolphin: Nevada City, CA;
2004. ISBN 13: 978-1577331414.
3. Frampton SB, Charmel PA, editors. Putting patients first: best practices in patientcentered
care. 2nd ed. San Francisco: Jossey- Bass; 2008. ISBN 13: 978-0470377024.
4. Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, editors. Through the patient’s
eyes: understanding and promoting patient- centered care. San Francisco: Jossey-Bass;
2003. ISBN 13: 978-0787962203.