TDC Group Annual Report 2011(6,4MB) - TDC Annual Report 2011

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Strategy 2012 Customer satisfaction TDC will continue to improve customer satisfaction through the Group-wide TAK programme, aimed at improving customer experiences across all touch points with TDC. Behaviour and culture TDC will continue to implement TDC 2.0, a group-wide behavioural and cultural transformation project aimed at improving performance, productivity and employee satisfaction. IT tools TDC will further enhance its IT tools through platform upgrades and simplification of IT architecture. Financial discipline TDC will maintain a strong financial discipline to ensure a positive and predictable cash flow development as well as attractive remuneration for shareholders through a continued focus on cost and capex efficiency. World-class infrastructure TDC will continue to invest in increasing the speed and expanding the coverage of its mobile and landline network infrastructure. Mobility growth TDC Group Annual Report 2011 TDC will improve its mobile position in the residential market through a focus on smartphones, value added services and brand portfolio optimisation. IP-based business solutions TDC will create growth within business solutions by continuously moving towards integrated solutions and value-added services in Business and increasing growth from mobile voice, IP-VPN and TDC Hosting in Nordic’s business markets. Multi-play TDC will continue to innovate and expand its multi-play offerings, through e.g. launch of quad-play, to reduce line loss and increase ARPU. Home entertainment TDC will continuously innovate and improve offerings to enable anytime access to entertainment and personal content seamlessly across multiple platforms. Public digitisation TDC will leverage its key competences and network infrastructure to continuously innovate within the area of public digitisation, focusing primarily on healthcare and education. 28
World-class infrastructure By leveraging the latest technologies and building fibreconnected micro-centrals closer to homes, TDC will be able to deliver constantly higher speeds to a constantly increasing share of Danish households through the last stretch of copper. �� 25 bn �� 99% �� 4G/LTE �� TDC Group Annual Report 2011 In addition, TDC will expand its fibre-to-the-home coverage while investing significantly in the new 4G/LTE high-speed mobile network. �� 62% �� 100 Mbps �� 29
Page 1 and 2: 2011 Group Annual Report
Page 3 and 4: TDC Group Annual Report 2011 Accomp
Page 5 and 6: While our business is less impacted
Page 7 and 8: Revenue The TDC Group’s revenue i
Page 9 and 10: Profit for the year Profit for the
Page 11: Guidance 2011 TDC published financi
Page 14 and 15: TDC during 130 years TDC turns 130
Page 16 and 17: Internet The four regional telephon
Page 18 and 19: TDC Group Annual Report 2011 “The
Page 20 and 21: TDC today Profile TDC is the leadin
Page 22 and 23: Product lines In a rapidly changing
Page 24 and 25: Innovations in TDC in 2011 TDC is a
Page 26 and 27: TDC’s mission, vision and values
Page 30 and 31: TDC Group Annual Report 2011 30
Page 32 and 33: TDC’s homedisk stores 320,000 GB
Page 34 and 35: Consumer 2011 at a glance • Consu
Page 36 and 37: To an increasing extent, customers
Page 38 and 39: Performance in 2011 Revenue The bus
Page 40 and 41: Business partners & colleagues Cope
Page 42 and 43: Nordic 2011 at a glance • Solid r
Page 44 and 45: Gross profit The gross profit growt
Page 46 and 47: Performance in 2011 Revenue Wholesa
Page 48 and 49: YouSee 2011 at a glance • Strong
Page 50 and 51: Gross profit YouSee’s gross profi
Page 52 and 53: Performance in 2011 In 2011, Operat
Page 54 and 55: In 2011, TDC showed its ability to
Page 56 and 57: Shareholder information Policy TDC
Page 58 and 59: Share price In a challenging market
Page 60 and 61: TDC has 2,550 3G sites in Denmark,
Page 62 and 63: Regulation Overview The summary bel
Page 64 and 65: Risk factors TDC is faced with both
Page 66 and 67: Risk Description and impact Mitigat
Page 68 and 69: Corporate Social Responsibility 201
Page 70 and 71: Corporate Social Responsibility The
Page 72 and 73: of life of the individual patients
Page 74 and 75: At TDC, we continued to increase th
Page 76 and 77: Red Cross for vulnerable population
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YouSee and TDC in combination deliv
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Corporate Governance Recommendation
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Management Corporate Management Tea
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Board of Directors Vagn Sørensen C
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Jan Bardino Age 59. Elected by the
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Coax refers to a technology based o
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data, which may vary in accuracy. A
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Financial Statements 2011
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Financial Statements Financial Stat
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Management Statement TDC Group Annu
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TDC Group Annual Report 2011 Consol
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TDC Group Annual Report 2011 Assets
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TDC Group Annual Report 2011 Consol
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Notes to Consolidated Financial Sta
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interests is recognised in equity.
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Special items Special items include
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account exceeding the amount capita
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Assets or disposal groups classifie
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Note 3 New accounting standards At
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Note 4 Segment reporting For a desc
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TDC Group Annual Report 2011 Geogra
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TDC Group Annual Report 2011 Remune
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TDC Group Annual Report 2011 Deferr
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TDC Group Annual Report 2011 Note 8
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TDC Group Annual Report 2011 Net fi
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Reconciliation of effective tax rat
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TDC Group Annual Report 2011 is bas
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Land and buildings Telecommun icati
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TDC Group Annual Report 2011 Treasu
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TDC Group Annual Report 2011 Net in
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Maturity profiles 1 Financial asset
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exceed 25% in year two, 30% in year
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Financial transactions are only ent
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Other risks of capital contribution
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TDC Group Annual Report 2011 Sensit
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C: Pensions for former Danish civil
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TDC Group Annual Report 2011 Assets
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Note 35 Overview of Group companies
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Note 39 Research and development co
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Five year overview TDC Group Annual
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Cover photo: NW Copenhagen Translat
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TDC Group Annual Report 2011(6,4MB) - TDC Annual Report 2011

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