TDC Group Annual Report 2011(6,4MB) - TDC Annual Report 2011

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Jan Bardino Age 59. Elected by the employees. First elected in 2004. Re-elected in 2008. Term to expire on 8 March 2012. MSc in Computer Science. IT Project Manager at TDC A/S. Lotte Broder Jørgensen Age 47. Elected alternate for Leif Hartmann by the employees. First elected in 2004 as alternate for Steen M. Jacobsen. Re-elected as alternate for Leif Hartmann in 2008. Nominated member of the Board of Directors on 1 July 2011, on which date Leif Hartmann retired from the Board. Term to expire on 8 March 2012. Customer Adviser at TDC A/S. TDC Group Annual Report 2011 Steen M. Jacobsen Age 62. Elected by the employees. First elected in 1996. Re-elected in 2000, 2004 and 2008. Term to expire on 8 March 2012. Specialist Technician at TDC A/S. Member of the Boards of Directors of TDC Pensionskasse and Teglholm Park A/S. Bo Magnussen Age 64. Elected by the employees. First elected in 1996. Re-elected in 2000, 2004 and 2008. Term to expire on 8 March 2012. Senior Clerk at TDC A/S. Chairman of Lederforeningen at TDC (Association of Managers and Employees in Special Positions of Trust). 86
Terminology Glossary and definitions 2G refers to second-generation mobile networks, including GSM networks that can deliver voice and limited data communications. 2.5 GHz refers to the frequency band with frequencies in the range 2500-2690 MHz. TDC owns 20 MHz of the 2.5GHz frequency and uses it for LTE services. 3G refers to third-generation mobile networks that can deliver voice, data and multimedia content at high speed. 4G refers to fourth-generation mobile networks that can deliver voice, data and multimedia content at speeds of up to 10 times faster than 3G (see also LTE). Access network refers to the fine-meshed and widespread part of the telecom infrastructure that connects every single customer to the network. The access network begins at the customer’s premises and ends at the local exchange where traffic is exchanged with the backbone network. ADSL refers to Asymmetric Digital Subscriber Line, based on DSL technology. ARPU refers to Average Revenue Per User and is calculated per month. TDC calculates ARPU for a given product group as its total revenue divided by the average RGUs in the period. Average number of customers/RGUs is calculated by adding together the number of customers at the beginning of the period, the number of customers at the end of each intermediate month, the number of customers at the end of the period and dividing that figure by the number of intermediate months plus two. ARPU includes gross traffic revenue unless otherwise stated. ATM or Asynchronous Transfer Mode refers to a dedicated connection switching technology for LANs and WANs that supports real-time voice and video as well as data. Avoidable cost refers to a method where the pricing of a specific service is based solely on the traffic-related costs that would be avoided if the service were no longer produced. The avoidable cost method differs from the prevalent LRAIC/LRIC methods as it does not include costs that are shared between several services and do not increase in proportion to an increase in the volume of the specific service. TDC Group Annual Report 2011 Backbone network refers to the part of the telecom infrastructure that interconnects various parts of networks, e.g. local access networks, different operators’ networks or national networks. The backbone network capacity is very large compared with the access network capacity. Blended ARPU refers to a weighted ARPU across segments or sub-products. Brand partner refers to partners who sell mobility services based on TDC infrastructure under their own brands to end users. TDC owns the customer relationship. Broadband refers to data communication forms of a certain bandwidth that, depending on the relevant context, are perceived to be significantly high or ‘wide’ in terms of information-carrying capacity. The most common broadband technologies are cable modem, DSL, mobile broadband and optical fibre. TDC applies the Danish Business Authority definition in which broadband implies bandwidths higher than 144 kbps. BSA or Bitstream access refers to the situation where a provider installs a high-speed access link at the customer’s premises and then makes this access link available to third parties to enable them to provide high-speed services to customers. ‘Naked BSA’ means BSA without a PSTN subscription delivered on the same subscription line. CaaS or Communications-as-a-Service is an outsourcing model for business communications. Such communications can include VoIP, instant messaging, collaboration and video-conferencing applications using landline and mobile devices. The CaaS vendor is responsible for all hardware and software management. CaaS allows businesses to selectively deploy communications devices on a pay-asyou-go, as-needed basis. Capital expenditure (capex) refers to capital expenditures excluding investments in mobile licences and share acquisitions. Churn rate refers to yearly customer turnover expressed as a percentage. TDC calculates churn by dividing the gross decrease in the number of customers for a given period by the average number of customers for that period. 87
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2011 Group Annual Report
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TDC Group Annual Report 2011 Accomp
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While our business is less impacted
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Revenue The TDC Group’s revenue i
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Profit for the year Profit for the
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Guidance 2011 TDC published financi
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TDC during 130 years TDC turns 130
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Internet The four regional telephon
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TDC Group Annual Report 2011 “The
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TDC today Profile TDC is the leadin
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Product lines In a rapidly changing
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Innovations in TDC in 2011 TDC is a
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TDC’s mission, vision and values
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Strategy 2012 Customer satisfaction
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TDC Group Annual Report 2011 30
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TDC’s homedisk stores 320,000 GB
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Consumer 2011 at a glance • Consu
Page 36 and 37: To an increasing extent, customers
Page 38 and 39: Performance in 2011 Revenue The bus
Page 40 and 41: Business partners & colleagues Cope
Page 42 and 43: Nordic 2011 at a glance • Solid r
Page 44 and 45: Gross profit The gross profit growt
Page 46 and 47: Performance in 2011 Revenue Wholesa
Page 48 and 49: YouSee 2011 at a glance • Strong
Page 50 and 51: Gross profit YouSee’s gross profi
Page 52 and 53: Performance in 2011 In 2011, Operat
Page 54 and 55: In 2011, TDC showed its ability to
Page 56 and 57: Shareholder information Policy TDC
Page 58 and 59: Share price In a challenging market
Page 60 and 61: TDC has 2,550 3G sites in Denmark,
Page 62 and 63: Regulation Overview The summary bel
Page 64 and 65: Risk factors TDC is faced with both
Page 66 and 67: Risk Description and impact Mitigat
Page 68 and 69: Corporate Social Responsibility 201
Page 70 and 71: Corporate Social Responsibility The
Page 72 and 73: of life of the individual patients
Page 74 and 75: At TDC, we continued to increase th
Page 76 and 77: Red Cross for vulnerable population
Page 78 and 79: YouSee and TDC in combination deliv
Page 80 and 81: Corporate Governance Recommendation
Page 82 and 83: Management Corporate Management Tea
Page 84 and 85: Board of Directors Vagn Sørensen C
Page 88 and 89: Coax refers to a technology based o
Page 90 and 91: data, which may vary in accuracy. A
Page 92 and 93: Financial Statements 2011
Page 94 and 95: Financial Statements Financial Stat
Page 96 and 97: Management Statement TDC Group Annu
Page 98 and 99: TDC Group Annual Report 2011 Consol
Page 100 and 101: TDC Group Annual Report 2011 Assets
Page 102 and 103: TDC Group Annual Report 2011 Consol
Page 104 and 105: Notes to Consolidated Financial Sta
Page 106 and 107: interests is recognised in equity.
Page 108 and 109: Special items Special items include
Page 110 and 111: account exceeding the amount capita
Page 112 and 113: Assets or disposal groups classifie
Page 114 and 115: Note 3 New accounting standards At
Page 116 and 117: Note 4 Segment reporting For a desc
Page 118 and 119: TDC Group Annual Report 2011 Geogra
Page 120 and 121: TDC Group Annual Report 2011 Remune
Page 122 and 123: TDC Group Annual Report 2011 Deferr
Page 124 and 125: TDC Group Annual Report 2011 Note 8
Page 126 and 127: TDC Group Annual Report 2011 Net fi
Page 128 and 129: Reconciliation of effective tax rat
Page 130 and 131: TDC Group Annual Report 2011 Note 1
Page 132 and 133: TDC Group Annual Report 2011 is bas
Page 134 and 135: Land and buildings Telecommun icati
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TDC Group Annual Report 2011 Note 1
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TDC Group Annual Report 2011 Treasu
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TDC Group Annual Report 2011 Net in
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Maturity profiles 1 Financial asset
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exceed 25% in year two, 30% in year
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Financial transactions are only ent
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Other risks of capital contribution
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TDC Group Annual Report 2011 Sensit
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C: Pensions for former Danish civil
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TDC Group Annual Report 2011 Assets
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Note 35 Overview of Group companies
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Note 39 Research and development co
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Five year overview TDC Group Annual
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Cover photo: NW Copenhagen Translat
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TDC Group Annual Report 2011(6,4MB) - TDC Annual Report 2011

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