TDC Group Annual Report 2011(6,4MB) - TDC Annual Report 2011

towards greater gender equality in society. Naturally, the
'Father's Hug' scheme is also available to homosexual
parents, as all employees enjoy the same parental leave
options.
Finally, in 2011, TDC has also continued its cooperation
with the Specialists, an enterprise that employs people with
autism spectrum disorders who solve special tasks for TDC
with a zero error tolerance level. TDC has cooperated with
the Specialists since 2004, when the enterprise was
founded by a former TDC employee.
Employee well-being and motivation
Over the past five years, general employee satisfaction has
increased considerably. In 2011, TDC Group achieved an
overall employee satisfaction score of 79 points (80 for
TDC domestic), which represented a significant increase
compared with 2010. These impressive results are due to
many initiatives, e.g. a focused effort to improve employee
well-being through good management, and the Group’s
clear focus on improving customer experiences.
The targeted efforts and clear prioritisation within TDC
concerning improving customer satisfaction make sense to
our employees and contribute to higher levels of pride in
being part of TDC’s achievements. In parallel, we work
determinedly on strengthening our management, e.g.
through a high priority on interviews concerning how
employees can further develop their competences.
Competent and attentive day-to-day management is
generally prioritised highly, which is of great importance to
employee well-being in everyday life.
TDC Group Annual Report 2011
In 2011, TDC reduced the average number of sick days for
employees with long-term illnesses by 8% compared with
2010. This result was achieved through our continued focus
on the management’s early attention to symptoms and
targeted efforts to find solutions that enable faster parttime
return to work. We also reduced absence due to illness
from 3.0% to 2.9%. We will maintain this focus in 2012, and
while reducing the number of sick days due to long-term
illness, TDC also expects to focus on reducing frequent
absences.
Social partnerships
TDC’s ambition
TDC forms part of society and we are committed and keen
to contribute positively to its development. Consequently,
since 2008, TDC has established partnerships with a
number of organisations and NGOs to activate our core
competences and resources to address major social
challenges. By investing personal engagement and the
competences of our employees in these partnerships, we
can contribute with what we do best, while both TDC and
the organisations can benefit and learn from the
cooperation.
Actions, results and objectives
The Danish Red Cross
In 2011, TDC continued its close cooperation with the
Danish Red Cross that began in 2009. This partnership has
focused on supporting the humanitarian efforts of the
Danish Red Cross in disaster areas, and includes providing
warehouse capacity at TDC for storing and maintaining
emergency equipment to be sent to disaster areas around
the world at short notice.
At the end of 2011, TDC renewed its partnership with the
Danish Red Cross for three more years, from 2012 to the
end of 2014. In future, the cooperation will be extended
from supporting work in disaster areas to also including
activities where TDC can contribute to efforts by the Danish
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