ALA 2010 Annual Conference Program and Exhibit Directory

516
And the Survey Says...!
Strengthening Services Through
Surveying
LLAMA - SASS
Washington Convention Center -145A
Administration & Leadership; Leadership &
Management
Libraries are using surveys to gather user feedback
on services, hours, as well as the demographics
of their customer base. During difficult economic
times, making the wisest use of resources becomes
even more important. See how two different
libraries use survey software packages to make
continuous improvements and achieve higher levels
of customer satisfaction.
Phat* Fiction: Engaging Hip-Hop
Literature in the Public Library
(*phat=popular, hip and tempting
fiction)
PLA
Washington Convention Center -147B