Organizational Strategy - Sustainable Development - L'Oréal

3 L’oréaL - GrI DaTa SHEETS 2011
PROFILE DESCRIPTION EVALUATION REFERENCE
Public Policy
SO5
SO6
Anti-competitive
behavior
SO7
Compliance
SO8
Product Responsibility
Customer health and
safety
PR1
PR2
Product and service
labeling
PR3
PR4
PR5
Marketing
communications
PR6
PR7
Public policy positions and participation
in public policy development and
lobbying.
Total value of financial and in-kind
contributions to political parties,
politicians, and related institutions
by country.
Total number of legal actions for
anticompetitive behavior, anti-trust,
and monopoly practices and their
outcomes.
Monetary value of significant fines
and total number of non-monetary
sanctions for noncompliance with laws
and regulations.
Life cycle stages in which health and
safety impacts of products and services
are assessed for improvement, and
percentage of significant products
and services categories subject to such
procedures.
Total number of incidents of noncompliance
with regulations and
voluntary codes concerning health
and safety impacts of products and
services during their life cycle, by type
of outcomes.
Type of product and service information
required by procedures, and
percentage of significant products
and services subject to such information
requirements.
Total number of incidents of noncompliance
with regulations and
voluntary codes concerning product
and service information and labeling,
by type of outcomes.
Practices related to customer
satisfaction, including results of surveys
measuring customer satisfaction.
Programmes for adherence to laws,
standards, and voluntary codes
related to marketing communications,
including advertising, promotion,
and sponsorship.
Total number of incidents of noncompliance
with regulations and
voluntary codes concerning marketing
communications, including advertising,
promotion, and sponsorship by type
of outcomes.
16/18
Society data sheet p. 9
Society data sheet p. 10
note 22 of the chapter 4 of the
reference Document 2011
Society data sheet p. 10
note 22 of chapter 4 of the 2011
reference Document.
Product responsibility data sheet p. 1
2011 Sustainable Development report,
p. 12: article on predictive evaluation.
Product responsibility data sheet p. 6
Product responsibility data sheet p. 7
Product responsibility data sheet p. 8
Product responsibility data sheet p. 8
Product responsibility data sheet p. 8
Product responsibility data sheet p. 9
Product responsibility data sheet p. 9