Organizational Strategy - Sustainable Development - L'Oréal

8 L’OréaL - GrI DaTa SHEETS 2011
These percentages correspond to all nonconformities connected with the topic concerned, irrespective of their nature or seriousness.
Nonconformities observed are the subject of corrective actions and, in the most serious cases, may result in commercial relations being
halted or, where applicable, refusal to list a new supplier.
L’Oréal does not carry out monitoring in terms of the number of training hours or the number of staff trained, but does monitor the number
of countries where the training courses cover the human rights topics of:
• Health, hygiene and security
• Diversity,
• Moral and sexual harassment,
• respect for privacy,
• Contribution to the community,
• Choice and fair treatment of suppliers.
In 2011, 83.1% of countries communicated internally on human rights topics, a figure up in relation to 2009 (65%) and 2010 (74.4 %).
Where training courses are concerned, the percentage of countries covering human rights topics is also growing, with 75% in 2009, 80.5%
in 2010 and 77.1% in 2011.
NON-DISCRIMINATION
2010 2011
Access refused 7% 4%
Zero tolerance 2% 1%
Satisfactory or ongoing improvement 47% 45%
Immediate action required 47% 49%
Main conformity defects 2010 2011
Child labor 9% 6%
Pay 26% 23%
Hours 28% 25%
Hygiene and security 21% 41%
Others 16% 5%
HR3
I. CONTENTS
CORE
HR4
Total number of incidents of discrimination and corrective actions taken.
II. STATE OF THE L’ORÉAL’S POLICY IN 2011
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