Organizational Strategy - Sustainable Development - L'Oréal

10 L’oréaL - GrI DaTa SHEETS 2011
Product Responsibility
MANAGEMENT APPROACH
Product responsibility at L’oréal encompasses various facets, such as consumer health and safety, product and service labelling, marketing
communication, respect for customer privacy and regulatory compliance.
L’oréal complies with all national regulations throughout the world. In countries that do not have applicable regulations, the group
adheres to European regulations at a minimum (in terms of safety and labelling).
Product safety is crucial to L’oréal, which is why the same safety requirements are applied across the globe so that consumers always
have access to products of uniform quality.
all of the products developed by the group undergo systematic and rigorous safety evaluations. L’oréal integrates this principle at each
step of product development. First, L’oréal teams analyse all of the information on each ingredient and evaluate the safety for each
specific use of these ingredients once they are incorporated into a finished product. The effects on humans of the use of an ingredient at
a given concentration in mascara can markedly differ from the effects of the same ingredient at the same concentration in a sunscreen.
These analyses help determine the dose of the product each time it is applied. The evaluation teams also consider other aspects of a
product’s life cycle, such as the length of time an ingredient remains on the skin, whether or not it is exposed to sunlight, the risk of skin
reactions and the possible abuse of the product.
CUSTOMER HEALTH AND SAFETY
I. CONTENTS
CORE
PR1
Life cycle stages in which health and safety
impacts of products and services are assessed
for improvement, and percentage of significant
products and services categories subject to
such procedures.
II. STATE OF THE L’ORéAL’S POLICY IN 2011
PR1
The L’oréal group is totally committed to complying with international regulations on the safety evaluation of cosmetic products and their
ingredients. For example, in Europe, L’oréal complies with the requirements of European Directive 76/768/EEC on cosmetic products and
the European rEaCH regulations (EC regulation 1907/2006). In addition to these requirements, 10 years ago the group implemented a
systematic evaluation process for all products commercialised worldwide, including for products launched in regions where the regulatory
requirements are permissive or even non-existent.
1 - THE SAFETY EVALUATION: AT THE HEART OF NEW PRODUCT DEVELOPMENT
Evaluating the safety of products intended for consumer use is a prerequisite for commercialising any L’oréal group product.
This evaluation is not performed once, but rather is repeated throughout product development, from discovery until commercialisation.
This evaluation entails examining the safety of both individual product ingredients and the finished product.
1/6
ADD
PR2
Total number of incidents of non-compliance
with regulations and voluntary codes
concerning health and safety impacts of
products and services during their life cycle,
by type of outcomes.