COMAND - Mercedes Benz USA

212 Troubleshooting
Voice Control
Problem Possible Cause/
Consequence
An address book
entry without a
speakerdependent
voice
name is not
recognized.
An address book
entry without a
speakerdependent
voice
name is not
recognized.
The fields in the
address book entry
for the last name
and first name are
both filled in, but
you only said the
first name or the
last name.
The names entered
in the address
book do not sound
sufficiently
different, or are not
pronounced as
they are written.
The names entered
in the address
book do not sound
sufficiently
different, or are not
pronounced as
they are written.
The sound of the
voice names in the
address book is not
sufficiently
different.
Suggested Solutions
X Say the last name and then the first name of
the address book entry in full.
X Make sure the address book entries are
plausible.
Check the address book entries for the
following:
RThe name entries, e.g. last name and first
name, are in the right fields.
RDo not use abbreviations or acronyms.
RAvoid unnecessary spaces in names.
RDo not use special characters.
X Create a speaker-dependent voice name.
or
X Give the “Read out address book” command.
The system reads out the address book.
X Press the ? button when the name you
want is read out.
X The voice names entered in the address book
must sound as different as possible, e.g. store
the names White and Wright as “Mr White
office” and “Mr Wright John”.
or
X Give the “Read out address book” command.
The system reads out the address book.
X Press the ? button when the name you
want is read out.