COMAND - Mercedes Benz USA

216 Roadside Assistance
Tele Aid
Overview
Vehicle Equipment
i This Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
The Tele Aid System
(Tele Aid – Telematic Alarm Identification on
Demand)
The Tele Aid system offers a variety of
services, e.g.:
RAutomatic and manual emergency
RRoadside Assistance
RInformation
RSearch & Send
Emergency Calls
Automatically
An emergency call is initiated automatically
following an accident in which the emergency
tensioning devices (ETDs) or air bags deploy.
Initiating an Emergency Call Manually
X Briefly press SOS button cover to open.
X Press SOS button (for longer than 2
seconds).
The indicator lamp in the SOS button will
flash until the emergency call is concluded.
X Wait for a voice connection to the
Response Center.
X Close cover after the emergency call is
concluded.
i During the emergency call message
Emergency Call Connected is displayed,
operation from COMAND is not possible.
For a complete description and additional
information on Emergency calls please refer
to the vehicle Operator's Manual.
Roadside Assistance
The Roadside Assistance button F is
located in the overhead control panel.
X Press and hold Roadside Assistance Button
F (for longer than 2 seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
button will flash while the call is in progress.
X Describe the nature of the need for
assistance.
For a complete description and additional
information on Roadside Assistance calls
please refer to the vehicle Operator's Manual.