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Brand, Identity and Reputation: Exploring, Creating New Realities ...

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Figure 1: Conceptual Model<br />

Types of Value<br />

Economic<br />

Social<br />

Hedonic<br />

Altruistic<br />

Types of Costs<br />

Price<br />

Effort<br />

Time<br />

Psychological<br />

Evaluation<br />

Performance Risk<br />

Customer Value<br />

of green br<strong>and</strong><br />

Moderators<br />

Environmental Consciousness<br />

Product Category Involvement<br />

Relationship<br />

Quality<br />

Loyalty<br />

References<br />

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3. Baker, J., Parasuraman, A., Grewal, D., & Voss, G.B. (2002). The influence of multiple store environment cues on perceived merch<strong>and</strong>ise value<br />

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social responsibility initiatives. Journal of Business Ethics, 85, 257-272.<br />

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of Marketing Science, 31, 109-126.<br />

13. Carrigan, M., & Attalla, A. (2001). The myth of the ethical consumer- do ethics really matter in purchase behaviour?. Journal of Consumer<br />

Marketing, 18, 560-577.<br />

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319.<br />

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Journal of Consumer Marketing, 14, 421-432.<br />

16. Cronin, J.J., Brady, M.K., <strong>Br<strong>and</strong></strong>, R.R., Hightower, R., & Shemwell, D.J. (1997). A cross-sectional test of the effect <strong>and</strong> conceptualization of<br />

service value. The Journal of Services Marketing, 11, 375-391.<br />

17. D‘Souza, C., Taghian, M., & Khosla, R. (2007). Examination of environmental beliefs <strong>and</strong> its impact on the influence of price, quality <strong>and</strong><br />

demographic characteristics with respect to green purchase intention. Journal of Targeting, Measurement <strong>and</strong> Analysis for Marketing, 15, 69-78.<br />

18. De Groot, L., & Steg, L. (2007). General beliefs <strong>and</strong> the Theory of Planned Behavior: the role of environmental concern. Journal of Applied<br />

Social Psychology, 37, 1817-1836<br />

19. De Pelsmacker, P., Driesen, L., & Rayp, G. (2005). Do consumers care about ethics? Willingness to pay for fair-trade coffee. Journal of<br />

Consumer Affairs, 39, 363-385.<br />

20. Dodds, W.B., Monroe, K.B., & Grewal, D. (1991). Effects of price, br<strong>and</strong>, <strong>and</strong> store information on buyers‘ product evaluations. Journal of<br />

Marketing Research, 28, 307-19.<br />

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Marketing, 34, 723-746.<br />

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