378 BUSINESS-TO-BUSINESS INTERNET MARKETING audiovisual requirements for net events, 147 audit, marketing, 328, 329–330 au<strong>to</strong>responders, 63–64, 120 “Avoiding Channel Conflict,” 265 awareness generation from banner ads, 78, 79, 84, 89–90 from integrated marketing, 318 AXENT Technologies, 136–137 Azerity, 221 B B2BfreeNet, 81 B2B <strong>Marketing</strong> Biz on communities, 242 on Cus<strong>to</strong>mer Relationship Management (CRM), 201 on lead generation and qualification, 88, 94, 103, 108, 116 on net events, 136, 137 B2BWorks, 81 back end for e-mail marketing, 121 for sponsored community, 246 Bain & Co., 189, 192 bandwidth issue of <strong>Internet</strong>, 6, 12–13 banner ads, 78–83. See also advertising online affiliate programs and, 87 awareness generation from, 78, 79, 84, 89–90 call <strong>to</strong> action in, 84 click-throughs, 78, 79, 82, 84, 92 conversion rates, 79, 89–90, 92 direct marketing and, 80, 83–84 e-commerce and, 300 effectiveness of, 75, 78–81 free, 81 Graphic Interface Formats (GIFs), 78, 84, 86, 91 innovations in, 96 interstitials vs., 76 life of, 90 links in, 85 net events promotion with, 87 newsletters (e-mail) sponsorships vs., 86, 92–93 offers in, 84 on-page response in, 84–85 placement services, 80–81 precampaign teasing with, 86–87 promoting events with, 154 response generation from, 78, 79, 84–85 revenue from, 74 rich media and, 78, 81–83, 84, 86, 91 search engines for, 89 services and products for, 80–81 success of, 75 testing, 86 time-<strong>to</strong>-market quickness, 87–88, 90, 326–327 tips for, 80 Web response forms (WRFs) in, 52, 85 Web sites for leads, 58, 59 bar codes for e-fulfillment, 167 Barnes & Noble, 139 Baxter Healthcare, 73 BCN (Centra <strong>Business</strong> Collaboration Network), 137 BEA E-Commerce Transaction Platform, 203 before, during, after approach with outbound e-mail, 110 BeFree, 257 best practices in advertising, 83–88 “Best Web Support Sites” (Association of Support Professionals), 212 BizProLink, 235 Biztravel, 190, 301, 302 blasts (mass mailings), 108 BlueLight.com, 185 Bluestreak, 82, 118 BMC Software, 242–243 Boeing, 301–302 Booz-Allen & Hamil<strong>to</strong>n, 63 Bos<strong>to</strong>n Consulting Group, 2, 13, 235, 278 bots, 288–289 boundlessness of <strong>Internet</strong>, 11–13 Bowstreet, 203 Bricks, 298–299 briefings (executive) vs. net events, 145 Brightware, 203 Britemoon, 118 broadband, 6, 13, 141 broadcasts (mass mailings), 108 Broadvision, 203–204 browsers for net events, 139 Bruner, Rick, 99 b-there.com, 151 b-<strong>to</strong>-b. See business-<strong>to</strong>-business
B<strong>to</strong>B magazine, 72, 119, 170 bulletin boards as communities, 222, 223 <strong>Business</strong> 2.0, 8 business communities and exchanges, 235–239, 271 businesses and <strong>Internet</strong>, 4 business-<strong>to</strong>-business affiliate programs, 253–254 business-<strong>to</strong>-business (b-<strong>to</strong>-b) <strong>Internet</strong> marketing, xxiii–xxv. See also communities and exchanges; CRM (Cus<strong>to</strong>mer Relationship Management); direct marketing; e-commerce; e-fulfillment; global (international) <strong>Internet</strong> marketing; integrating online and offline marketing; <strong>Internet</strong>; intersponding model; lead generation and qualification; net events; partnerships acceptance of, xxiii, 3, 14 best Web sites, 72–73 direct marketing and, xxiv Dot-Com Crash and, xxiii–xxiv, 1 glossary of terms, 365–375 growth of, xxiv–xxv, 13 integrated marketing and, 337–343 marketing and sales cycle completion with, xxiv resources for, 344–364 revenue from, 2–3, 11–12 Web site for, xxii <strong>Business</strong>-<strong>to</strong>-<strong>Business</strong> <strong>Internet</strong> <strong>Marketing</strong>, 2nd. <strong>Edition</strong> (Silverstein), 133 <strong>Business</strong>Week, 8, 278 <strong>Business</strong>Week e.biz, 185 but<strong>to</strong>ns, 76 buyers and partnerships, 272 buying channels, partnerships, 270 buying lists for outbound e-mail, 106–108 BuyTELCO.com, 261 BuyUSA.com, 235 BYOBroadcast, 118 C Call Me technology, 179, 206–207, 287 call <strong>to</strong> action, 56, 84, 131 CambridgeSoft, 212 Canadian market, 28 Cap Gemini Ernst & Young, 297 Index 379 caps, avoiding, 122 CashPile, 255 Castanet, 172 catalogs (electronic), 182, 290–291 CD/Web connection, 184–185 Centra <strong>Business</strong> Collaboration Network (BCN), 137 centralizing lead processing for partnerships, 250 Centra Software, 141 ceoexpress.com, 323 channel partners, 263–269. See also partnerships affiliate programs as, 265 building program, 265–267 “co-cus<strong>to</strong>mers” of, 264 defined, 250–251, 264 demand chain management, 264–265 e-mail for, 266 examples of, 267–269 extranets for, 267 linking communications for, 266 resellers, 249, 250–251, 265 Value-Added Resellers (VARs), 249, 250–251, 285 Web-izing partnerships, 266 Web sites and, 266 Ch@nnelWEB, 233 chat rooms as communities, 223–224 chats (online), 144 CheMatch.com, 235 Chief <strong>Marketing</strong> Officer, 318 CIO, 233 Cisco Systems Cus<strong>to</strong>mer Relationship Management (CRM), 208, 212 e-commerce and, 2, 6, 13, 19, 277, 302–303 net events, 137–138 partnering, 267 ClickRewards, 95 click-throughs, 78, 79, 82, 84, 92 ClickTrade, 257 ClickZ, 78, 114, 233 CMCi, 108 CMPnet, 76, 111, 232–233 C|Net, 76, 77, 111, 233, 234 “co-cus<strong>to</strong>mers” of channel partners, 264 ColdFusion, 149 Cole Hersee Co., 73 .com (commercial companies), 43
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Publisher: Jim Hoskins Manager of F
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Acknowledgments For helping me crea
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Table of Contents Table of Contents
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Table of Contents xi Automated E-ma
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Table of Contents xiii Real Estate
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Table of Contents xv Maintaining On
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Table of Contents xvii Office.com (
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About This Book About This Book xxi
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Introduction The original edition o
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sively. Large businesses are moving
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