Trend Micro InterScan Gateway Security Appliance M-Series ...

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Trend Micro InterScan Gateway Security Appliance M-Series Administrator’s Guide Troubleshooting 14-4 Why Is the Summary Screen not Logging Any Events? Why Aren’t Any Logs Being Created? Cause—The appliance requires hard disk initialization and reformat. It is necessary to re-initialize the hard disk under the following conditions: • When upgrading InterScan Gateway Security Appliance to the latest build version • When the Hard Disk LED in the front panel of the appliance is red, indicating that the hard disk failed and the unit is already operating in diskless mode Solution—Follow the procedure below. To initialize the hard disk: 1. Log on the appliance Preconfiguration console. (See Interfacing with the Preconfiguration Console for Device Image Updates on page 15-9.) 2. Select option 4) System Tools from the Main Menu. 3. On the System Tasks menu, select option 1) Hard Disk Initialization. The Hard Disk Initialization screen appears, displaying the current status of the hard disk. 4. Press any key. The appliance asks for confirmation. 5. Select OK. The appliance removes the contents of the original partition and then reboots. 6. After the appliance has rebooted, repeat steps 1 through 3 above to format the hard disk. The appliance formats the hard disk and then displays the following message:
Technical Support, Troubleshooting, and FAQs FIGURE 14-1. Preconfiguration console output screen when initializing a hard disk that is not formatted or is improperly installed (the second part of the re-initialization process) 7. Press any key. The appliance formats the hard disk and displays the following screen when the formatting is complete: FIGURE 14-2. Preconfiguration console output screen when the appliance has finished formatting the hard disk 8. Press any key. The appliance reboots. The hard disk is ready when the Hard Disk LED in the appliance front panel turns green. 14-5
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