Trend Micro InterScan Gateway Security Appliance M-Series ...

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Trend Micro InterScan Gateway Security Appliance M-Series Administrator’s Guide 14-6 I Can See the Console Output on the HyperTerminal but Some Keystrokes Do Not Work Cause—The HyperTerminal settings are incorrect or need refreshing. Solution—Change the HyperTerminal emulation setting to something other than VT100J and then change it back. If the problem persists, you can close HyperTerminal and connect again. The LCM Displays “[Error] No Connection” Cause—InterScan Gateway Security Appliance is having a problem connecting to the DHCP server. Solution—First, check that the Ethernet cables are connected. By default, InterScan Gateway Security Appliance uses a dynamic IP address from a DHCP server. Make sure that InterScan Gateway Security Appliance can connect to the DHCP server to get a valid IP address. Use another device and try to obtain an IP from the DHCP server, or change the InterScan Gateway Security Appliance IP address to static. The Device Does Not Turn off When I Press the Power Switch Cause—The power switch is not being held down long enough. Solution—The power switch has to be pressed for at least 5 seconds. The switch is designed to function in this way to prevent an accidental shutdown.
Technical Support, Troubleshooting, and FAQs Frequently Asked Questions (FAQ) Review these frequently asked questions for insight into issues that many users ask about. What Is the Purpose of the “ID” LED? The ID LED helps users identify a specific InterScan Gateway Security Appliance in a rack containing many devices. There are two ID LEDs. One is at the front of the device, and the other is at the back of the device. Can I Use the USB Ports to Transfer Files to and from InterScan Gateway Security Appliance? No, the USB ports are not enabled in this version. They are for future hardware extensibility. Will InterScan Gateway Security Appliance Still Operate If the Hard Disk Is Not Working? Yes, when the hard disk is not working or not working properly, InterScan Gateway Security Appliance will reboot into diskless mode. In diskless mode, InterScan Gateway Security Appliance still scans for threats, but some features are disabled, for example, product updates, event logging, version rollbacks, item quarantine, and Outbreak Prevention Services. Additionally, InterScan Gateway Security Appliance scanning performance is decreased. Does the “RESET” Pinhole Reset InterScan Gateway Security Appliance to the Factory Default Settings? No, the “RESET” pinhole just restarts the device and does not modify any configuration settings. Is a Crossover Network Cable Needed to Connect InterScan Gateway Security Appliance to Another Network Device? No, a common RJ-45 Ethernet cable is enough because the device has an auto-switching/sensing capability. Can I Ping InterScan Gateway Security Appliance? Yes, InterScan Gateway Security Appliance accepts ping packets. 14-7
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