Trend Micro InterScan Gateway Security Appliance M-Series ...

Updating the InterScan Gateway Security Appliance Firmware
Troubleshooting BMC or BIOS Firmware Upload
If the AFFU tool produces an error message saying "Can’t log in to device, or user
privilege level is not administrator," verify the following:
• That the Ethernet cable is connected to the management port. (See Figure 15-20,
“The appliance back panel showing location of management port,” on page 22.)
• That the uploading client is in IP range
192.168.252.x/255.255.255.0 (You can use the AFFU detect
function to verify the connection status between the appliance and the uploading
client.)
• That you follow the correct update procedure to shut down the appliance before
attempting to update the BMC/BIOS firmware. (See Preparing to Upload the
BMC Firmware on page 15-32.)
• That the IP address of the appliance is 192.168.252.2 and that the
authenticated password information is correct.
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