Trend Micro InterScan Gateway Security Appliance M-Series ...

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Trend Micro InterScan Gateway Security Appliance M-Series Administrator’s Guide Renewing Maintenance Trend Micro or an authorized reseller provides technical support, virus pattern downloads, and program updates for one (1) year to all registered users, after which you must purchase renewal maintenance. 14-12 If your Maintenance expires, scanning will still be possible, but virus pattern and program updates will stop. To prevent this, renew the Maintenance as soon as possible. • To purchase renewal maintenance, you may contact the same vendor from whom you purchased the product. A License Agreement extending your Maintenance protection for a further year will be sent to the primary company contact listed in your company's Registration Profile. • To view or modify your company’s Registration Profile, log in to the account at the Trend Micro online registration Web site: https://olr.trendmicro.com/registration/us/en-us/
Technical Support, Troubleshooting, and FAQs EICAR Test Virus The European Institute for Computer Antivirus Research (EICAR) has developed a test "virus" you can use to test your appliance installation and configuration. This file is an inert text file whose binary pattern is included in the virus pattern file from most antivirus vendors. It is not a virus and does not contain any program code. Obtaining the EICAR Test File: You can download the EICAR test virus from the following URLs: www.trendmicro.com/vinfo/testfiles/ www.eicar.org/anti_virus_test_file.htm Alternatively, you can create your own EICAR test virus by typing the following into a text file, and then naming the file "eicar.com": X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE! $H+H* Note: Flush the cache in the cache server and local browser before testing. 14-13
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