XVS - 2 - Log in - Barco

Table of contents
5.4 Possible ISP restrictions .....................................................................................59
5.5 Installation and configuration ................................................................................61
5.6 FTP installation and configuration...........................................................................61
5.6.1 FTP installation on a Play computer...................................................................61
5.6.2 FTP configuration on the Play side....................................................................62
5.7 Configure Syncback with FTP profile on the Operate computer.........................................63
5.8 Troubleshooting ...............................................................................................63
5.8.1 Introduction...............................................................................................63
5.8.2 Operate does not start up ..............................................................................64
5.8.3 Display creation fails....................................................................................64
5.8.4 Scheduling fails..........................................................................................65
5.8.5 Real time data fails......................................................................................65
5.8.6 No feedback in Action Manager queue ...............................................................66
5.8.7 No diagnostics in Operate..............................................................................67
5.8.8 Reporting fails ...........................................................................................67
5.8.9 Storage service on Play computer needs a different port...........................................67
6. Automatic Playback Redundancy Installation ............................................ 69
6.1 Some definitions ..............................................................................................69
6.2 Hardware.......................................................................................................70
6.3 Configuration of the redundancy playbacks................................................................73
6.4 States of the Redundancy Controller .......................................................................74
7. Troubleshooting .................................................................................. 75
7.1 General.........................................................................................................75
7.1.1 Where to find back logging information in case of failure ...........................................75
7.1.2 XVS fails when using VOB files with Dolby 5.1 or 7.1 sound on systems that have Cyberlink
PowerDVD installed........................................................................................76
7.1.3 Errors during upgrade...................................................................................76
7.1.4 DVI resolution switch with Director Toolset in remote mode .......................................76
7.2 XVS Operate ..................................................................................................77
7.2.1 General...................................................................................................77
7.2.1.1 Startup of XVS operate fails......................................................................77
7.2.1.2 Startup of XVS Operate takes a long time ......................................................77
7.2.1.3 Cannot connect to database after installing video drivers .....................................78
7.2.2 System Manager ........................................................................................78
7.2.2.1 Menu bar appears at the wrong location........................................................78
7.2.2.2 No events received in diagnostics panel........................................................79
7.2.2.3 Display creation fails ..............................................................................79
7.2.2.4 Cannot select items in Layout tree using keyboard shortcuts.................................81
7.2.3 Message Editor..........................................................................................81
7.2.3.1 Excessive CPU usage (100%) in text edit mode ...............................................81
7.2.3.2 The preview of a scene that contains a video item has an offset of 10 seconds after dropping
an empty scene in front of it. ........................................................................81
7.2.4 Action Manager..........................................................................................82
7.2.4.1 Some content actions triggered from System tab do not execute. ...........................82
7.2.4.2 Scheduling an item asap when loop first is checked does not override current schedule ..82
7.2.4.3 Null pointer exception when no active layout on a display ....................................83
7.2.4.4 A changed preset configuration not reflected in the action....................................83
7.3 XVS RTD.......................................................................................................83
7.3.1 General...................................................................................................83
7.3.1.1 RTD fails to startup ................................................................................83
7.3.2 RSS feed manager......................................................................................84
7.3.2.1 Problem deleting RSS feeds when the same feed exists more than once...................84
7.3.2.2 RTD does not start after installing a webcam...................................................84
7.3.3 RS232 Templates .......................................................................................84
7.3.3.1 MP70 online conflicts when mouse driver is installed on same COM port ..................84
7.3.3.2 Newly installed MP70 device only visible after PC reboot.....................................85
7.4 XVS Play.......................................................................................................85
7.4.1 Large JPEG files do not play correctly................................................................85
2 R5976955 XVS - 2 14/03/2007