XVS - 2 - Log in - Barco
XVS - 2 - Log in - Barco
XVS - 2 - Log in - Barco
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7. Troubleshoot<strong>in</strong>g<br />
Solution<br />
Install the driver <strong>in</strong>cluded with the <strong>XVS</strong>-2 DVD<br />
7.4.10 MP4 content does not play<br />
Description<br />
MP4 content does not play on the Playback system but other content does. An error is given <strong>in</strong> addContent.<br />
Causes<br />
• Codecs not <strong>in</strong>stalled properly.<br />
• A different codec has registered a DirectShow codec with the MP4 extension.<br />
Solution<br />
• Verify correct codec <strong>in</strong>stallation follow<strong>in</strong>g the guidel<strong>in</strong>es set forth <strong>in</strong> "Installation of H264 support <strong>in</strong><br />
<strong>XVS</strong>-2", page 56.<br />
• Check to see if another application has registered the MP4 extension.<br />
- This can be done by open<strong>in</strong>g the Registry (Start->Run type <strong>in</strong> Regedit and click OK) and open<strong>in</strong>g<br />
the registry key "HKEY_CLASSES_ROOT\Media Type\Extensions" and look<strong>in</strong>g for the subkey<br />
".mp4".<br />
If this key exists then more than likely this is the cause of the problem. You can sometimes discover<br />
what application has registered this support by exam<strong>in</strong><strong>in</strong>g the values <strong>in</strong> the key and see<strong>in</strong>g if there<br />
is a path to an <strong>in</strong>stalled application. If the application that has registered support can be determ<strong>in</strong>ed<br />
it is recommended to un<strong>in</strong>stall that application as it would normally be an application that would<br />
conflict with <strong>XVS</strong> Playback performance.<br />
• Some CD/DVD burn<strong>in</strong>g software though may conflict and <strong>in</strong> that case you can manually remove<br />
the extension registration.<br />
a) First export the ".mp4" key by right click<strong>in</strong>g and select<strong>in</strong>g export. That will safeguard the key <strong>in</strong><br />
case there is a stability issue.<br />
b) Second you delete the entire ".mp4" key and all of the contents.<br />
c) Restart the Playback software<br />
88 R5976955 <strong>XVS</strong> - 2 14/03/2007