Learning by Doing: CISCO Certified Network ... - SCN Research

Step-by-Step Instructions:
1. Troubleshooting goes along neatly with the OSI model. Just start at the bottom
(Physical Layer) and work your way up. Step 1—check for lights on the
interfaces. No lights? Then make sure they are plugged in and you have the right
type of cable in the right place (DCE/DTE).
2. Let’s go to the data link layer. Check the clockrate, ip/masks, and encapsulation
very, very carefully. Look for transposed numbers or incorrect masks. When all
else fails…try typing “no shut” on each interface configuration. You would be
amazed how many problems “no shut” can fix. Use the sh int and sh run
command to check things.
Line Protocol what it means
UP UP everything is fine.
UP DOWN connection problems (check your cabling)
DOWN DOWN interface problems
AD. DOWN DOWN disabled…everything is wrong.
With sh int you should see:
Randy#sh int
Ethernet0/0 is up, line protocol is up
Hardware is AmdP2, address is 0002.fd45.ae60 (bia 0002.fd45.ae60)
Internet address is 192.168.3.1/24
MTU 1500 bytes, BW 10000 Kbit, DLY 1000 usec, rely 255/255, load
1/255
Encapsulation ARPA, loopback not set, keepalive set (10 sec)
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:04:50, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Queueing strategy: fifo
Output queue 0/40, 0 drops; input queue 0/75, 0 drops
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
235 packets input, 37677 bytes, 0 no buffer
Received 147 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
0 input packets with dribble condition detected
616 packets output, 54789 bytes, 0 underruns
70 output errors, 0 collisions, 12 interface resets
0 babbles, 0 late collision, 0 deferred
70 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out
Serial0/0 is up, line protocol is up
Hardware is PowerQUICC Serial
Internet address is 192.168.30.1/24
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