Omega-Voice VMI Technical Manual (5th Edition) (PN 500175)

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Omega-Voice VMI Technical Manual Global Mailbox Class of Service Instead of modifying the Class of Service for each individual mailbox, you can now change the Class of Service globally. Global Class of Service is configured from the System Integration form. The system default Class of Service configuration for Standard, Advanced and Administrator is detailed below. Standard Class of Service Standard mailbox users have the following privileges: • User Options Menu access. • Send User-to-user Message privilege. • Deleted Folder access. Advanced Class of Service Advanced mailbox users have the following privileges: • User Options Menu access. • Send User-to-user Message privilege. • Deleted Folder access. • Distribution List feature. • Message Notification Outcall. Administrator Class of Service Administrator mailboxes have the following privileges: • User Options Menu access. • Send User-to-user Message privilege. • Deleted Folder access. • Distribution List feature. • Message Notification Outcall. • System Administration Menu access. • Failed Backup Message. 110
Chapter 17 Tabs Information Class of Service The Information Class of Service cannot be edited globally. Information mailboxes are generally used for automated attendant menus and they only have the User Options Menu access privilege. • To modify the Global Class of Service profiles: 1. Open the System Editor and log in. 2. Open the Customer Profile and establish a connection. 3. Select the System Integration button on the toolbar. 4. Select one of the Class of Service buttons on the bottom of the General tab: Standard, Advanced and Administrator. 5. The Class of Service form will open. 6. Select the appropriate options. 7. Select the OK button. 8. Select the Send button on the Integration form. Custom Class of Service You can select privileges to create a custom Class of Service for individual mailboxes. Custom Class of Service profiles can not be edited globally. Custom Class of Service provides the following privileges to choose from: User Options Menu Access: Send User-to-user Message Privilege: Deleted Folder Access: Distribution List Feature: Message Notification Outcall: System Administration Menu Access: Play System Record Prompt: Message Retention = 1 Day: The mailbox user can access the User Options Menu that is used to modify the mailbox greeting, recorded name and pass code. The mailbox user can record a send a message from the mailbox to another user. The mailbox user can access the Deleted Folder and play recently deleted messages. The mailbox user can create, modify and send messages to a Distribution List. The mailbox can be configured to perform a notification outcall to notify the mailbox user of new messages. The mailbox user can access the System Administration menu to modify some system options. The system will play the System Record Prompt that provides recording instructions after the mailbox users greeting. The system will purge all messages for the mailbox each morning during the Housekeeping routine. Recommended for Automatic Message Distribution (Broadcast) mailboxes. 111
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Technical Manual Fifth Edition
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Table of Contents Chapter 1 • IX-
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Chapter 1 • IX-4EVMC IX-4EVMC The
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Chapter 1 IX-4EVMC IX-4EVMC Overvie
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Chapter 1 IX-4EVMC IX-4EVMC Install
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Chapter 1 IX-4EVMC Database Program
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Chapter 1 IX-4EVMC Configuration Co
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Chapter 1 IX-4EVMC DHCP When the IX
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Chapter 1 IX-4EVMC Remote Internet
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Chapter 1 IX-4EVMC Omega-Voice VMI
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Chapter 1 IX-4EVMC Scheduled Backup
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Chapter 1 IX-4EVMC 5. At the sh380
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Chapter 1 IX-4EVMC Defaulting Data
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Chapter 2 • IX-4SEVMC IX-4SEVMC T
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Chapter 2 IX-4SEVMC IX-4SEVMC Overv
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Chapter 2 IX-4SEVMC 8. You must cha
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Chapter 2 IX-4SEVMC 10. Change the
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Chapter 2 IX-4SEVMC 11. Change the
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Chapter 2 IX-4SEVMC 7. Go to System
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Chapter 2 IX-4SEVMC Configuration D
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Chapter 2 IX-4SEVMC 5. ADIX install
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Chapter 2 IX-4SEVMC Default Procedu
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Chapter 2 IX-4SEVMC • When you se
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Chapter 3 • IX-4VML IX-4VML Intro
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Chapter 3 IX-4VML IX-4VML Diagram P
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Chapter 3 IX-4VML IX-4CFM Specifica
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Chapter 3 IX-4VML IX-4VML Installat
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Chapter 3 IX-4VML IX-4VML Installat
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Chapter 3 IX-4VML 9. Assign an acce
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Chapter 4 • VS-VML VS-VML Hardwar
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Chapter 4 VS-VML VS-VML Diagram 57
Page 63 and 64: Chapter 4 VS-VML ADIX-VS Database P
Page 65 and 66: Chapter 5 • IX-VMAC IX-VMAC Hardw
Page 67 and 68: Chapter 5 IX-VMAC Installing the VS
Page 69 and 70: Chapter 5 IX-VMAC IX-VMAC Installat
Page 71 and 72: Chapter 5 IX-VMAC 14. Upload the da
Page 73 and 74: Chapter 6 • IX-VMBAK IX-VMBAK Har
Page 75 and 76: Chapter 7 • Omega-Voice VMI Syste
Page 77 and 78: Chapter 8 • System Editor Introdu
Page 79 and 80: Chapter 9 • Installing Omega-Voic
Page 81 and 82: Chapter 10 • Getting Started With
Page 83 and 84: Chapter 10 Getting Started With Ome
Page 89 and 90: Chapter 11 • System Editor Commun
Page 91 and 92: Chapter 11 System Editor Communicat
Page 93 and 94: Chapter 11 System Editor Communicat
Page 95 and 96: Chapter 12 • Background Tasks Onc
Page 97 and 98: Chapter 13 • Customer Profiles &
Page 99 and 100: Chapter 13 Customer Profiles & Data
Page 101 and 102: Chapter 14 • Offline Database Con
Page 103 and 104: Chapter 15 • Backup & Restore Cus
Page 105 and 106: Chapter 15 Backup and Restore Custo
Page 107 and 108: Chapter 15 Backup and Restore Custo
Page 109 and 110: Chapter 16 • Mailbox Forms and Fe
Page 111 and 112: Chapter 16 Mailbox Form and Feature
Page 113: Chapter 17 • Tabs General Tab Whe
Page 117 and 118: Chapter 17 Tabs Mailbox button on t
Page 119 and 120: Chapter 17 Tabs Greetings/Entry Tab
Page 121 and 122: Chapter 17 Tabs Forward/Block Tab M
Page 123 and 124: Chapter 17 Tabs Notification Tab Th
Page 125 and 126: Chapter 17 Tabs Pause Before DTMF T
Page 127 and 128: Chapter 17 Tabs Distribution Lists
Page 129 and 130: Chapter 18 • Menu Forms and Featu
Page 131 and 132: Chapter 18 Menu Forms and Features
Page 137 and 138: Chapter 19 • Off-hook Schedules O
Page 139 and 140: Chapter 20 • System Integration S
Page 141 and 142: Chapter 20 System Integration Syste
Page 143 and 144: Chapter 20 System Integration In-ba
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Page 147 and 148: Chapter 20 System Integration Speci
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Page 151 and 152: Chapter 21 • System Statistics Sy
Page 153 and 154: Chapter 22 • Global System Status
Page 155 and 156: Chapter 22 Global System Status Rec
Page 157 and 158: Appendix Appendix 153
Page 159 and 160: Appendix Packet Code Descriptions B
Page 161 and 162: Appendix [pkt 12]+[ext. no.] [pkt 1
Page 163 and 164: Appendix [pkt 22] [pkt 23] System F
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Omega-Voice VMI Technical Manual (5th Edition) (PN 500175)

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