Omega-Voice VMI Technical Manual (5th Edition) (PN 500175)

Chapter 18 •
Menu Forms and Features
Menu Introduction
The Omega-Voice VMI voicemail system ships with 5 menus, 900, 905, 975, 995 and 201. These
menus control the key functionality from the digital key telephone during attendant and mailbox
greetings. All mailboxes have a menu. Newly created mailboxes use the default mailbox menu
(BOXM) to define their key functionality and timers. For instructions to create new menus see page
126.
Default Mailbox Menu (BOXM)
With Omega-Voice VMI System Software 2.0 and Omega-Voice VMI System Editor 2.04 and higher,
you can access and modify BOXM. Modifications of the default mailbox menu will affect all
mailboxes that do not have custom menus. Custom mailbox menus supersede the default mailbox
menu.
Menu Types
When you create new menus you must select the type of menu, standard mailbox or automated
attendant. The keys and timers are programmed differently between the standard mailbox menu and an
automated attendant menu. Standard mailbox menu keys are programmed as record normal, so if a
caller presses a key, the Omega-Voice VMI voicemail system immediately begins the record routine.
The no-action timer is also shorter for a standard mailbox menu. Menu 201 is configured as a
standard mailbox menu. Menus 900, 905, 975 and 995 are automated attendant menus.
Automated Attendant Menus
When you need to add additional automated attendant menus, you must remember to open the mailbox
and create a menu of the same number. When creating a new menu for an automated attendant
greeting, you must select automated attendant as the type. When you select a menu type, you are
simply selecting a template that provides you with a starting point from which to begin your
programming.
Standard Mailbox Menus
For mailbox users that need unique menu functionality, you can create a custom menu. When creating
a custom menu for a mailbox user, you must select standard mailbox menu as the type of menu to
create. When you select a menu type, you are simply selecting a template that provides you with a
starting point from which to begin your programming.
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