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About the Report
This is the fifth Sustainability Report issued by Globe
Telecom covering the operations of Globe Telecom Inc. in
the Philippines. The purpose of the report is to communicate
enduring commitments to transparency and accountability as
a responsibility towards the Company’s stakeholders. Globe
has committed to its mission in transforming and enriching
lives by means of communication and great transformations
which was reflected in the 2011 Sustainability Report. In
the year 2012, the transformation stories continued but with
faster and bigger changes that made a difference for the
customers and employees.
This Report discusses and presents the data and metrics
tracked by the different business units and enabling groups.
It is an important document for the company enabling
research and study of its business processes and programs
related to triple bottomline (viz. Environment, Economic &
Society) – considering all possible impact its operations may
bring. Thus, identifying possible ways of doing measures for
the overall growth and sustainable development.
Reporting Period
This report summarizes the significant impacts of
Environmental, Economic & Social Initiatives carried out by
Globe from January 2012 to December 2012. To quantify
performance measures, it includes data for the previous
year, 2011 to help readers in identifying trends and yearon-year
comparison. Significant improvements came about
on the report wherein the company focused on presenting
scope, boundary and measurement methods which prove
Globe Telecom’s position in telecommunications and in
transformation.
Reporting Scope and Boundaries
This report covers solely Globe Telecom’s operations in the
Philippines including our corporate offices and network sites.
Reporting Cycle
The report is released annually based on the Company’s
fiscal year. Globe Telecom’s fiscal year is concurrent with the
calendar year – January 2012 to December 2012.
Reporting Framework
We aim to align the Company’s approach towards
sustainability reporting by following the Global Reporting
Initiative (GRI) G 3.1.
External Assurance
Table of Contents
About the Report
Message from the Chairman
Message from the President
Our Commitments
Stakeholder Management
Materiality Analysis
Our Business
Empowering You, Your Way
Corporate Governance
Our People, Our Globe
Greening the Globe
Bridging Communities
Management Discussion and Analysis
Report of the Audit Committee of the
Board of Directors
Statement of Management's Responsibility for
Financial Statements
Certification on Compliance with the Manual of
Corporate Governance
Public Ownership Report
Independent Auditors' Report
GRI Index Sheet
Table of Abbreviation
Assurance Statement
List of Stores
Acknowledgement
1
4
8
12
14
17
18
26
50
68
82
106
126
132
133
134
135
138
223
231
232
234
236
Globe Telecom has once again had the report externally
assured. The assurance engagement was conducted by
TÜV Rheinland, a global independent third party. Globe has
increased its disclosures on TBL Performance Indicators
as compared to year 2011, thus pursuing its commitment
towards increased transparency and responsiveness. Globe
Telecom is pleased to announce that it has achieved B+ level
of assurance reporting on 66 Performance Indicator (PIs) for
its 2012 sustainability report.