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Globe 2012 annual report
empowering you, your way
Kickstart Ventures
The first quarter of 2012 marked another milestone for Globe
with the launch of Kickstart Ventures, Inc., an incubatorinvestment
firm that aims to help startups launch their
own businesses. Kickstart, a wholly-owned subsidiary of
Globe, offered the perfect enabling partner for like-minded
individuals and organizations by providing the necessary
funding, mentorship and education, resources, and market
access for technopreneurs in the country. With Kickstart,
Globe stimulates innovation in digital technology businesses
at the grassroots level by developing and nurturing the
Philippine startup ecosystem, providing a launchpad for the
country’s promising talents.
Kickstart Ventures, Inc. is the Philippine national sponsor of
Startup Weekend (a global startup platform headquartered
in the United States). Through this sponsorship, Globe
supported startup community events in Manila, Cebu and
Davao. Kickstart also enjoyed partnerships with Amazon
Web Services, ZenDesk, and the Embassy of the United
States, underlining the initiative to drive inclusive growth via
entrepreneurship.
The main activity of Kickstart Ventures, Inc. is investing. By
the end of 2012, Kickstart had made ten (10) investments in
early-stage startups operating in the Philippines -- making it
the most active incubator in the country, and gaining positive
attention overseas. Globe has dramatized the critical value
of large corporations in the innovation ecosystem: supporting
the startups that Kickstart invested in, and demonstrating
concrete commitment to innovation in action.
Focus on Customer Service
In 2012, Globe unveiled its comprehensive customer-centric
program, Globe Guarantee, which elevated the level of aftersales
services offered to its subscribers. For Globe Postpaid,
service guarantees included the No Bill Shock policy with the
implementation of the ₱999 data bill cap. In addition, Globe
implemented a phone replacement policy, wherein postpaid
subscribers could get an automatic replacement of any
Globe-issued handset that manifests factory defects within
7 days from date of purchase. Meanwhile, Globe Prepaid
introduced the Globe Prepaid Load Watch, a free and
automatic load notification service triggered by specific load
usage scenarios and other related transactions that allow
prepaid subscribers to get free and automatic real-time load
usage updates. As for Tattoo@Home, service guarantees
included the personalized broadband plans to fit subscribers’
internet needs with speed boosters giving additional 1Mbps
at different times of day or night. Tattoo@Home subscribers
also have the Surf Safe package, which gives them total
online protection when they browse internet sites at home for
as low as ₱199 monthly. Finally, all Globe Postpaid, Globe
Prepaid, and Tattoo subscribers have 24/7 exclusive access
to Talk2Globe customer service channels for all their Globe
concerns.
In the last quarter of 2012, in partnership with leading global
insurance provider Ace Insurance, Globe unveiled Globe
Gadget Care, the first-of-its-kind complete mobile protection
program exclusive to Globe postpaid subscribers. On top
of mobile protection coverage, Globe Gadget Care also
guarantees hassle-free handset replacement, easy claims
processing, and worldwide protection coverage.
Incubator-investment firm Kickstart Ventures, Inc., has initially chosen ten startups in the country to receive funding, training, mentoring, and
business network access to help accelerate the startups' respective growth plans.
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