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English - Ontario Association of Children's Aid Societies

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WHEN PERFORMING A HOME VISIT<br />

When visiting a family’s home, connect with the family as community members first.<br />

Some suggestions include:<br />

> > Bring food<br />

> > Play with the children<br />

> > Bring donations from the community if you have noticed something is needed<br />

> > Bring a worker from an Aboriginal organization<br />

DEVELOPING THE SERVICE PLAN<br />

The service plan was one <strong>of</strong> the most criticized tools that child welfare pr<strong>of</strong>essionals<br />

use with families, according to focus group participants. It is a process and a<br />

document wherein child welfare organizational culture and Aboriginal culture clash<br />

pr<strong>of</strong>oundly. The inherent tension is not related to child safety but rather the process <strong>of</strong><br />

arriving at child safety is the issue.<br />

Service plans must be designed to be realistic and not overambitious, in order to build<br />

capacity and confidence in the family. A number <strong>of</strong> concerns were raised by focus<br />

group participants about service plans, including:<br />

> > The focus <strong>of</strong> service plans is perceived to be on “ticking <strong>of</strong>f ” another<br />

requirement on another piece <strong>of</strong> paper<br />

> > Literacy issues may impede the family’s<br />

understanding; the language and terminology used are not always accessible<br />

> > The forms can create anxiety and do not support open conversations<br />

> > The paper-driven process is not always conducive<br />

to Aboriginal culture<br />

> > Participants described that they didn’t understand<br />

their service plan or what the child welfare<br />

pr<strong>of</strong>essional was asking <strong>of</strong> them, but they were<br />

too intimidated to ask. In the end, they felt so<br />

overwhelmed they didn’t even try to understand.<br />

> > A one-year timeline is too short; in some cases three<br />

years is necessary so that people can do the healing<br />

that they need to do<br />

> > Participants described completing their service<br />

plan, and having new conditions added, which is<br />

very demoralizing<br />

“CAS workers have a sense <strong>of</strong> urgency<br />

and timelines and get frustrated when<br />

Aboriginal service providers or family<br />

members don’t return calls within the<br />

‘Western’ timeframes needed. How do<br />

we work within that How do we teach<br />

child welfare workers that Aboriginal<br />

people respond differently but DO<br />

respond” - Focus group participant<br />

109

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