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English - Ontario Association of Children's Aid Societies

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The focus group participants made the following suggestions to improve the service<br />

planning process:<br />

> > Develop service plans with the mother and father, whenever<br />

possible<br />

> > The parent needs to know that s/he does not have to sign the<br />

service plan and needs to understand the implications <strong>of</strong> not<br />

signing it<br />

> > Be realistic about the demands being placed on the family<br />

> > Once a service plan has been developed, ensure that the parents<br />

have the appropriate resources and services to carry out the<br />

plan. They may require referrals and in some cases specific<br />

supports (e.g. transportation and childcare to attend<br />

appointments).<br />

> > Follow up with the service providers that have been<br />

recommended. Are they culturally appropriate and respectful<br />

> > In addition to a paper copy, the expectations in the service plan<br />

need to be clearly explained in a conversation<br />

> > Visit families more regularly to check in and see how they are doing.<br />

When visiting, credit the family for what they are doing well.<br />

BUILD TRUST<br />

Most parents want their children to be well supported, even when<br />

they as parents are not at their best. Service users and child welfare<br />

pr<strong>of</strong>essionals have common interests in the safety and well-being<br />

<strong>of</strong> the children, which is a good starting point for building trust<br />

in the relationship. Some practice suggestions from focus group<br />

participants included:<br />

> > Declaration <strong>of</strong> a conflict <strong>of</strong> interest if the child welfare<br />

pr<strong>of</strong>essional is related to the family or has a connection with<br />

the family within the community<br />

> > If the situation is tense and the family is distrustful, bring<br />

a third party when entering the family’s home (e.g. clan<br />

mother, community advocate, community member, etc.)<br />

> > Limit the use <strong>of</strong> social media (e.g. Facebook, Google) as it can<br />

make family members feel like they are being watched<br />

110<br />

> > Explain the results <strong>of</strong> the safety, risk and parenting capacity<br />

assessments to the family in a respectful way. Engage the<br />

family in a conversation, rather than simply handing down a<br />

judgment.

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