English - Ontario Association of Children's Aid Societies
English - Ontario Association of Children's Aid Societies
English - Ontario Association of Children's Aid Societies
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The focus group participants made the following suggestions to improve the service<br />
planning process:<br />
> > Develop service plans with the mother and father, whenever<br />
possible<br />
> > The parent needs to know that s/he does not have to sign the<br />
service plan and needs to understand the implications <strong>of</strong> not<br />
signing it<br />
> > Be realistic about the demands being placed on the family<br />
> > Once a service plan has been developed, ensure that the parents<br />
have the appropriate resources and services to carry out the<br />
plan. They may require referrals and in some cases specific<br />
supports (e.g. transportation and childcare to attend<br />
appointments).<br />
> > Follow up with the service providers that have been<br />
recommended. Are they culturally appropriate and respectful<br />
> > In addition to a paper copy, the expectations in the service plan<br />
need to be clearly explained in a conversation<br />
> > Visit families more regularly to check in and see how they are doing.<br />
When visiting, credit the family for what they are doing well.<br />
BUILD TRUST<br />
Most parents want their children to be well supported, even when<br />
they as parents are not at their best. Service users and child welfare<br />
pr<strong>of</strong>essionals have common interests in the safety and well-being<br />
<strong>of</strong> the children, which is a good starting point for building trust<br />
in the relationship. Some practice suggestions from focus group<br />
participants included:<br />
> > Declaration <strong>of</strong> a conflict <strong>of</strong> interest if the child welfare<br />
pr<strong>of</strong>essional is related to the family or has a connection with<br />
the family within the community<br />
> > If the situation is tense and the family is distrustful, bring<br />
a third party when entering the family’s home (e.g. clan<br />
mother, community advocate, community member, etc.)<br />
> > Limit the use <strong>of</strong> social media (e.g. Facebook, Google) as it can<br />
make family members feel like they are being watched<br />
110<br />
> > Explain the results <strong>of</strong> the safety, risk and parenting capacity<br />
assessments to the family in a respectful way. Engage the<br />
family in a conversation, rather than simply handing down a<br />
judgment.