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TGQR 2010Q4 Report.pdf - Teragridforum.org

TGQR 2010Q4 Report.pdf - Teragridforum.org

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Most new documentation originated as a direct result of conversations within the User Services<br />

group. The ticket system and the Forums in Life Ray have also spawned documentation. As a<br />

general practice, the growth of the TGKB is now focused on support-driven documentation and<br />

less on quota base contributions.<br />

Not reflected in these numbers are 119,821 hits that originated from a utility that searches for<br />

“common Inca error” and 29,970 hits on “CTSS core errors”.<br />

An analysis of the “referrer” field in the web logs shows that a significant proportion of the<br />

relevant hits (non-spam/bot/crawler) that originated from the TeraGrid server were initiated by<br />

the Inca and CTSS support tools.<br />

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