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Critical Thinking and Intelligence Analysis

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typically work with…[<strong>and</strong>] occasional failures must be expected,”<br />

why should the <strong>Intelligence</strong> Community invest in teaching<br />

its analytic workforce to think critically 188<br />

A brief review of<br />

the causes of failure clarifies the need for such an investment.<br />

<strong>Intelligence</strong> failures occur in both systematic <strong>and</strong> functional<br />

domains. Systematic intelligence failures occur when producers<br />

fail to notice phenomena <strong>and</strong> the consumers of intelligence fail to<br />

heed warnings or even to notice that they are being warned. It may<br />

be that both consumers <strong>and</strong> producers are focused on other issues<br />

at the time. Alternatively, intelligence-based warning is not taken<br />

seriously at high official levels. In cases where collaboration among<br />

intelligence agencies might be critical, key evidence may not be<br />

recognized <strong>and</strong> shared.<br />

All of these failings are illustrated in the “intelligence failure”<br />

to warn of the attacks of 11 September 2001 on the World Trade<br />

Center in New York <strong>and</strong> the Pentagon near Washington, DC. In<br />

the first place, the policy issue that was at the forefront – according<br />

to press at the time – was a national missile defense system, not the<br />

likelihood of a terrorist attack on the United States. Richard Clarke,<br />

the Clinton <strong>and</strong> then Bush administrations’ terrorism “czar” observes<br />

that Bush administration officials were slow to recognize or consider<br />

the threats posed by Osama bin Laden. 189<br />

Evidence passed by an<br />

FBI field agent about students learning to fly large aircraft with little<br />

regard for l<strong>and</strong>ing or takeoffs was not taken seriously at higher levels<br />

within the Bureau. 190<br />

The Joint Congressional investigation into the<br />

attacks noted in its report that collaboration was lacking between<br />

agencies, especially between the law enforcement <strong>and</strong> strategic<br />

188 Heuer, Psychology, 184.<br />

189 “Clarke: Bush Didn’t see Terrorism as ‘Urgent,’” CNN.com, 19 May 2004,<br />

URL: , last accessed 9 March 2006.<br />

190 Michael Elliott, “How the U.S. Missed the Clues,” CNN.com, 20 May<br />

2002, URL: < http://archives.cnn.com/2002/ALLPOLITICS/05/20/time.<br />

clues/index.html>, last accessed 9 March 2006.<br />

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