User Manual - Ajckids.com
User Manual - Ajckids.com
User Manual - Ajckids.com
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42<br />
Support<br />
26. ESU Support & Registration<br />
As the owner of an ECoS you are entitled to technical support<br />
by ESU.<br />
There are many ways to get in touch with us should you encounter<br />
any problems or if you have any suggestions.<br />
26.1. Registration<br />
We want to support you in the best possible way. Therefore we<br />
kindly ask you to establish an “access account” on our website<br />
at http://www.esu.eu/nc/en/register/.<br />
Figure 125<br />
What advantages does registration offer?<br />
When registering you enter the serial number of your ECoS.<br />
Thus your ECoS is automatically registered with ESU. Should<br />
there be any software or other problems we can then inform<br />
you directly. The most efficient way is doing this via the internet.<br />
Figure 126<br />
In addition after registering you will get access to the latest<br />
software versions.<br />
Figure 127<br />
Registered users (!) can download such updates free of charge<br />
at any time.<br />
All following software updates for the ECoS are free of charge.<br />
Guaranteed, you can rely on it.<br />
Of course, you can also participate in the ESU support forum.<br />
26.2. Forum<br />
Since its introduction in autumn 2006 the ESU support forum<br />
has grown to be one of the most successful internet platforms.<br />
In this forum you may ask any questions about ESU products.<br />
Our support team will endeavour to resolve all problems together<br />
with you. That way everyone benefits from the <strong>com</strong>mon<br />
knowledge, since other users can also provide answers.<br />
There is a special section of the forum reserved solely for the<br />
owners and users of an ESU ECoS. This „exclusivity“ assures<br />
that only customers who really own an ECoS can take part<br />
in the discussions. The quality of the answers in this forum is<br />
accordingly high.<br />
Figure 128<br />
26.3. Technical hotline<br />
Your model train or hobby shop is your <strong>com</strong>petent partner for<br />
all your questions regarding ECoS <strong>com</strong>mand station as well as<br />
model trains in general.<br />
There are many ways to get in touch with us. Please direct any<br />
questions related to the ECoS via the support forum on our<br />
website.<br />
Should you not have access to the internet you are wel<strong>com</strong>e<br />
to send a fax. Please always mention your fax number or email<br />
address to which we should replay to.<br />
The telephone hotline is often very busy. Therefore you should<br />
only try this method if you have really special requests. Make<br />
use of our internet forums or have a look at our website. There<br />
you will already find some answers and possibly also hints<br />
provided by our customers in the “Hints & tricks” section that<br />
may be of assistance to you. Of course we are pleased to assist<br />
you as well.<br />
Hotline: +49 (0) 700 - 56576863 *)<br />
( 0 )700 - LOKSOUND<br />
Tuesday and Wednesday<br />
10:00 am - 12:00 am<br />
Fax: +49 (0) 700- 37872538 *)<br />
Post: ESU electronic solutions ulm GmbH & Co. KG<br />
-technischer Support-<br />
Industriestrasse 5<br />
D - 89081 Ulm<br />
www.esu.eu<br />
*) 0.12Euro per minute from the network of the Deutsche Telekom
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