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Advisory Committee on Tax Exempt and Government Entities (ACT ...

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<strong>Government</strong>al Relati<strong>on</strong>ship <strong>and</strong> Communicati<strong>on</strong> Between the Internal Revenue Service <strong>and</strong> Indian Tribal <strong>Government</strong>sAll told, we received 40 resp<strong>on</strong>ses to the survey, for an overall resp<strong>on</strong>se rate of 5.8%.Although we were disappointed in the overall resp<strong>on</strong>se rate, we were pleased that theresp<strong>on</strong>se rate was 10% in three of the five geographic regi<strong>on</strong>s within ITG,encompassing all the states other than California, Nevada, Alaska, Idaho, Oreg<strong>on</strong>, <strong>and</strong>Washingt<strong>on</strong>. It is also worth noting that the relatively low resp<strong>on</strong>se rate illustrates thechallenge for the IRS in communicating with the Tribes by mail. We followed up by e-mail with additi<strong>on</strong>al questi<strong>on</strong>s for those initial resp<strong>on</strong>dents that provided an e-mailaddress seeking additi<strong>on</strong>al informati<strong>on</strong>. A copy of the follow-up questi<strong>on</strong>s is attachedas Exhibit B.We also reviewed the tabulated results from ITG’s own surveys of Tribal <strong>Government</strong>s’customer satisfacti<strong>on</strong> with ITG for 2005 to 2007, the earliest of which is attached asExhibit C <strong>and</strong> the later two of which are posted <strong>on</strong> the ITG website at <strong>and</strong>.B. Survey of ITG Specialists <strong>and</strong> Their ManagersITG employs specialists who work with assigned Tribal <strong>Government</strong>s to assist them inimproving their tax compliance through outreach, as well as to perform compliancechecks <strong>and</strong> examinati<strong>on</strong>s. As with the Tribal <strong>Government</strong>s, we developed a writtensurvey that the Director of ITG sent to all of the ITG specialists who are assigned tospecific Tribes in the five geographic regi<strong>on</strong>s within ITG <strong>and</strong> their managers, as well asto the specialists <strong>and</strong> their manager <strong>on</strong> the Abuse Detecti<strong>on</strong> <strong>and</strong> Protecti<strong>on</strong> Team(“ADAPT”) <strong>and</strong> the manager in the Compliance <strong>and</strong> Program Management group. Thesurvey set forth 14 questi<strong>on</strong>s designed to elicit informati<strong>on</strong> about the resp<strong>on</strong>dent’spercepti<strong>on</strong> of the state of the relati<strong>on</strong>ship between the Tribe <strong>and</strong> the IRS. A copy of thesurvey is attached as Exhibit D. The Director of ITG instructed the survey recipients tosend their resp<strong>on</strong>ses directly to the Project Team <strong>and</strong> informed them that identifyingdetails regarding their resp<strong>on</strong>ses would not be shared with the IRS. C<strong>on</strong>sistent with theIRS’s collective bargaining agreement, the Director also informed the survey recipientsthat their participati<strong>on</strong> in the survey was entirely voluntary.Overall, 55 surveys were sent out <strong>and</strong> 23 were returned, for a resp<strong>on</strong>se rate of 42%.From the specialists <strong>and</strong> their managers in the five geographic regi<strong>on</strong>s within ITG, whohave the most significant <strong>and</strong> c<strong>on</strong>tinual relati<strong>on</strong>ships with the Tribes to which they areassigned, the resp<strong>on</strong>se rate was 40%. We were disappointed that not all of thespecialists <strong>and</strong> their managers resp<strong>on</strong>ded, but the resp<strong>on</strong>se rate was better than theTribes’ resp<strong>on</strong>se rate. The resp<strong>on</strong>se rate also was better from some regi<strong>on</strong>s thanothers, as noted below:ADVISORY COMMITTEE ON TAX EXEMPT AND GOVERNMENT ENTITIES (<strong>ACT</strong>) June 11, 2008 3

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