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Advisory Committee on Tax Exempt and Government Entities (ACT ...

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<strong>Government</strong>al Relati<strong>on</strong>ship <strong>and</strong> Communicati<strong>on</strong> Between the Internal Revenue Service <strong>and</strong> Indian Tribal <strong>Government</strong>syear, but I have a couple that I interact with about 10 times a year.” Another stated “Ihave c<strong>on</strong>tacted all my tribal customers.” Other specialists’ answers suggest that theydo not take as much initiative as other specialists in c<strong>on</strong>tacting their assigned Tribes,because they cite the specific assignments they are given by ITG’s CPM group or theTribe’s initiative in c<strong>on</strong>tacting the specialist as the factors that influence frequency, orthey indicate that they have c<strong>on</strong>tacts with <strong>on</strong>e or more of their assigned Tribes as fewas zero or <strong>on</strong>e times a year.Regarding what works best for establishing a relati<strong>on</strong>ship with a Tribe <strong>and</strong> what doesnot work as well, the most frequent answer given by the specialists <strong>and</strong> managers isthat face-to-face meetings work best, followed by teleph<strong>on</strong>e c<strong>on</strong>tacts <strong>and</strong> then e-mail,<strong>and</strong> that communicating by written notices <strong>and</strong> letters sent by U.S. mail does not workwell at all. A number of the resp<strong>on</strong>dents noted that a courteous professi<strong>on</strong>al attitude isimportant for establishing a relati<strong>on</strong>ship, as are prompt <strong>and</strong> accurate resp<strong>on</strong>ses to theTribes’ requests for informati<strong>on</strong> <strong>and</strong> assistance <strong>and</strong> h<strong>on</strong>est <strong>and</strong> open communicati<strong>on</strong>s.Factors cited as inhibiting the development of a relati<strong>on</strong>ship include positi<strong>on</strong> changes atthe Tribes, the fact that some Tribes hire CFOs with little or no experience in Tribalmatters, <strong>and</strong> the fact that some Tribes are represented by counsel. Two specialistscommented specifically that the involvement of the Service Centers underminesrelati<strong>on</strong>ship building. One noted that Service Center notices are hard to underst<strong>and</strong>(even for the specialist), <strong>and</strong> the other noted that the involvement of the Service Centersundermines ITG’s objective of being a “<strong>on</strong>e-stop shop” <strong>and</strong> impedes timely resoluti<strong>on</strong> ofsome problems. Another resp<strong>on</strong>dent cited the special challenges of communicatingwith remote Alaska villages.The following resp<strong>on</strong>ses are illustrative of additi<strong>on</strong>al specific feedback from thespecialists <strong>and</strong> managers regarding what works best <strong>and</strong> what does not work as well inestablishing a relati<strong>on</strong>ship with a Tribe:What Works Best• “[T]reat people the way you would expect to be treated, <strong>and</strong> above all beh<strong>on</strong>est.”• “Face to face c<strong>on</strong>tact with the Tribal Leaders would be best but it isusually hard to accomplish as they never seem to be around when I visitthe Tribe.”• “Making sure they know I am the Specialist assigned to help them withany tax problem . . . .”• “Examinati<strong>on</strong> is another way – some of the folks I help the most are thosethat I have had an audit situati<strong>on</strong> with. They still call me even if I am nottheir official c<strong>on</strong>tact pers<strong>on</strong>.”• “[A] sincere desire to underst<strong>and</strong> <strong>and</strong> work with each other.”ADVISORY COMMITTEE ON TAX EXEMPT AND GOVERNMENT ENTITIES (<strong>ACT</strong>) June 11, 2008 19

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