2012 Registration document and annual financial report - BNP Paribas

7ARESPONSIBLE BANK: INFORMATION ON BNP PARIBAS’ ECONOMIC,SOCIAL, CIVIC AND ENVIRONMENTAL RESPONSIBILITYSocial responsibility: pursuing a committed and fair human resources policyFour management principles are used to strengthen cohesion and thesense of belonging among staff. They do this by clarifying managementpractices within the Group, which has undergone major changes inthe last few years, due to external growth, internationalisation of itsworkforce and the impact of the financial and economic crisis.Client Focus – To inspire our people to focus in an innovative wayon the cli ent first, as the interest of the client is always at thecentre of our action.Risk-Aware Entrepreneurship – To undertake initiatives fordevelopment and efficiency while being accountable, actingin an interdependent and cooperative way with the otherentities to serve the global interest of the Group and its clients,being continuously vigilant of the risks related to our area ofresponsibility, and to empower our people to do the same.People Care – To care for our people, by showing them respect,promot ing equal opportunities, acknowledging performance anddeveloping their talents and skills.Lead by Example – To set an example through our own behaviourand ethics by respecting the regulations and the compliance rules,and behaving in a socially responsible way; applying ourselvesthese management principles, as we expect our teams to do so.LISTENING TO EMPLOYEES THROUGH THEGLOBAL PEOPLE SURVEY: 84% OF STAFFPROUD TO BELONG TO THE GROUPThis annual survey attracted a record rate of 71% participants out ofthe 173,835 employees surveyed (+7 points) with 68 questions asked in21 languages across 69 countries. The results showed that the proportionof staff who are proud to belong to the Group remains unchanged at84%, despite the crisis. Employee confidence in the Group’s managementrose by 2 points to 72%, and 64% believe that management decisions areconsistent with BNP Paribas’ values (+2 points).The survey also showed a significant improvement in employees’perception of local management, with 66% saying that local managementprovides regular feedback (+3 points), 77% that it helps to resolve staffproblems (+1 point) and 70% that it sets a good example (+2 points). Theoverall score for the Group’s management principles rose by 2 pointsto 69%. Two open questions – “What would you mainly change in yourcompany and how?” and “What do you like most about your company?”– generated 95,000 comments, showing a high level of staff engagementin this exercise.RECRUITMENT AND TRAINING7With 18,737 staff recruited, including more than1,900 in France, the commitment to hiring morethan 15,000 new staff in 2012 was comfortably met.WORKFORCE EVOLUTIONAt end-2012, the workforce managed by the Group totalled 188,551FTE (full-time equivalent - financial headcount of 173,808 FTE (1) ; thiswas lower than the 2011 level (198,423 FTE) as a result of two large➤ BREAKDOWN BY GEOGRAPHIC AREAtransactions, i.e. the transfer of Personal Finance Russia to Sberbank andthe disposal of Klépierre, which reduced headcount by 4,760. At end-2010,the workforce managed by the Group totalled 196,279 FTE.In 2012, the Group’s workforce featured 163 nationalities across78 countries, and the breakdown by geographic area was relativelystable compared with 2011. The proportion of employees working inthe four domestic markets (France, Belgium, Italy and Luxembourg) roseslightly to 53%.1 %Middle EastRest ofthe world2 %South America5 %Africa7 %Asia-Oceania31 %France8 %North America24 %Europe(excluding domestic markets)(1) FTE staff weighted according to the employer’s consolidation method.10 %Belgium10 %Italy2 %Luxembourg4 domesticmarkets3902012 Registration document and annual financial report - BNP PARIBAS