2012 Registration document and annual financial report - BNP Paribas

7ARESPONSIBLE BANK: INFORMATION ON BNP PARIBAS’ ECONOMIC,SOCIAL, CIVIC AND ENVIRONMENTAL RESPONSIBILITYSocial responsibility: pursuing a committed and fair human resources policySustained efforts in skills development andintegrationTraining for professional efficiencyEconomic conditions remain difficult for the banking industry, and theGroup continues to adjust through the dedicated efforts of all staff. Eachemployee must help the Group meet the five identified challenges (image,commercial, managerial, regulatory and value-creation). The Group relieson the commitment of each employee to promote skills development anda Training Charter has been developed to support this. The charter setsout the roles and responsibilities of the various participants, explains thetools available to staff and reiterates the objectives of training:■ valuing and retaining employees;■ conveying the corporate culture and strategic vision of the Group;■ enhancing employees’ performance levels;■ developing employees’ employability and mobility within the Group.Managerial training is particularly important and offered at Group leveland in various countries - including Belgium, Italy, Turkey and the USA -as part of courses involving several learning modules.The Group is committed to developing a balanced range of teachingmethods for all its training efforts, while favouring seminars, whichprovide the opportunity for experimentation and interaction. It providesstaff with various teaching resources, using a “blended learning” approachthat combines various types of distance learning with classroom teaching.The e-learning programme now features 1,825 new modules, taking thetotal to 2,718 (1,073 in 2011). They are available in five languages andto all employees. 62% of users have completed more than one module,and 9% have completed ten or more.➤ E-LEARNING (GROUP SCOPE)2011 2012Men: 50.5% Women: 49.5%Number of employees 37,185 66,241Number of modules completed 81,588 238,962➤ TRAINING: TOTAL NUMBER OF HOURS AND EMPLOYEES(GROUP SCOPE*)Total number of employees trained 136,918Total number of training hours 4,208,901(*) Physical headcount taking into account 77% of Group headcount .20127Retaining and motivating employees in the long-termThe Group pays special attention to integrating new employees.Integration methods enable new recruits to familiarise themselves withBNP Paribas and see how their occupation fits within the Group’s overallactivity. The Group’s integration efforts ensure to be consistent with theinitiatives adopted by the regions and business lines. They are supportedby a dedicated Intranet site in four languages.3942012 Registration document and annual financial report - BNP PARIBAS