2012 Registration document and annual financial report - BNP Paribas

A RESPONSIBLE BANK: INFORMATION ON BNP PARIBAS’ ECONOMIC,SOCIAL, CIVIC AND ENVIRONMENTAL RESPONSIBILITYSocial responsibility: pursuing a committed and fair human resources policy7BelgiumThe themes of health, safety and environmental risks are covered everymonth in Health, Safety and Environment Committee meetings. Seriousmatters are also discussed every half-year, and more often if necessary,with HR managers and Executive Management. Medical supervisionwas provided to 8,250 staff in 2012 (5,200 periodic examinations,1,000 preventative examinations, 760 examinations for new recruitsand 64 0 stand-alone consultations). Support was provided to 850 staffwith long-term illnesses (lasting more than a month). Awareness-raisingefforts were made regarding diabetes, obesity, stress at work, circulatoryrisks and cancer. In terms of work-related stress, preparatory work wasdone to train managers through e-learning and workshops, and the risk ofstress arising from major reorganisations was analysed. Many individualsreceived advice regarding ergonomics, and a brochure dealing with theprevention and effective management of absenteeism was published.The social workers dealt with 800 cases.ItalySecurities Services and the Milan branch offered staff a joint stressmanagement programme, in conjunction with an external consultant. 70%of staff completed a questionnaire, the results of which were comparedwith Italian and European benchmarks and presented to managers andemployees of the two entities. Stress-management techniques weresuggested to all staff and training was provided to managers to help themdeal with difficult situations. These successful initiatives will be repeated.LuxembourgWellbeing at work and the health of employees are priorityobjectives. Employees are offered a full medical check-up every five yearsfrom the age of 40, an annual flu vaccination programme is organised, andeye tests are offered every three years. Health conferences are organisedon themes such as burn-out and work-related stress. A dedicated HRteam, working with occupational health organisation ASTF, supports staffwith long-term illnesses and provides assistance with professional andpersonal difficulties.Medical monitoring is compulsory for certain categories of staff - suchas those who work in front of a screen for more than 20 hours a week,staff exposed to noise, staff who work at night and staff with certainphysical conditions – and is available on request. In 2012, 1,572 staffwere monitored, of whom 36 had requested monitoring. As well as themedical team, an external expert supports staff in the event of a hold-upor attempted robbery. This expert was called upon 10 times in support of42 people in 2012. Stress risk assessments are compulsory. BNL has setup a specific process involving two stages: an “objective” training stageinvolving around 600 managers and a “subjective” awareness-raisingstage involving around 4,400 staff, equal to 38% of BNL’s workforce. Staffreceived 6,500 hours of training on health and safety at work in 2012.72012 Registration document and annual financial report - BNP PARIBAS 403