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business plan for 2004 - EDP

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2003 - Annual Report - <strong>EDP</strong><br />

Direct access customers, that is, those connected directly<br />

to the ONI network numbered more than 5000 in<br />

Portugal and Spain.<br />

Other Businesses<br />

UCALL<br />

The Group’s provision of call-centre services was spun off<br />

in 2001 through the creation of UCALL. The aim was to<br />

increase efficiency in the use of the existing resources and<br />

plat<strong>for</strong>ms, particularly the human and technical resources<br />

that provide customer care services.<br />

Taking into account the progressive convergence of the<br />

Telecommunications and In<strong>for</strong>mation Technologies<br />

sectors, ONI SGPS joined up with EDINFOR in this<br />

undertaking, EDINFOR having acquired a minority<br />

holding in the UCALL share capital.<br />

ONI Way<br />

At a General Meeting held in January 2003 the ONI Way<br />

shareholders decided to end the <strong>business</strong> carried on by<br />

the company within the scope of the licence that had been<br />

granted to it to operate UMTS international mobile<br />

communications systems.<br />

In keeping with this decision, an application was lodged<br />

with the Economy Minister to revoke the licence, and this<br />

was approved by Order dated January 13. ANACOM was<br />

charged with taking the necessary steps to implement this<br />

determination, particularly the release of the bank<br />

guarantee provided by ONI Way at the time the licence<br />

was granted and termination of the obligations imposed<br />

by the licence.<br />

Having overcome the legal issues calling into question<br />

the shareholders’ deliberations directed at closing down<br />

the mobile telecommunications <strong>business</strong>, a start was<br />

made to the <strong>plan</strong> of action to implement the decision,<br />

involving, among much other work, the following tasks:<br />

• Renegotiation of the contract with the principal<br />

supplier of technology to put a halt to the network<br />

construction work and to minimise the respective costs;<br />

• Negotiation of the termination of the leases of the<br />

technical and administrative facilities;<br />

• Negotiation with distributors and commercial network<br />

agents to reach agreement as to termination of the<br />

contracts entered into in the meantime;<br />

• Sale of assets within the scope of the contracts closed<br />

with mobile operators; and<br />

• Sale of other assets not included in the contracts with<br />

the operators that could be dispensed as a result of the<br />

termination of the mobile telecommunications <strong>business</strong>.<br />

As a result of the termination of the mobile telecommunications<br />

<strong>business</strong>, the larger part of the 109<br />

employees allocated to the project as at January 1, 2003,<br />

severed their employment ties with ONI Way by mutual<br />

agreement. ONI Way had no employees as at December<br />

31, 2003.<br />

Germinus XXI<br />

Germinus XXI was initially conceived as an Internet<br />

<strong>business</strong> incubator. The recession that struck the sector<br />

imposed its conversion into a services and systems<br />

integrator. Its <strong>business</strong> areas were overhauled during<br />

2003 so as to refocus on the core <strong>business</strong>, services<br />

engineering.<br />

During 2003 the company was successful in consolidating<br />

its market position, having increased its commercial<br />

activity outside the Group, a large part of is <strong>business</strong><br />

involving major customers such as ICM, SUN, RENFE,<br />

Repsol, Vodafone, TDATA and RTVE.<br />

102/103

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