business plan for 2004 - EDP

during 2003 by means of field information surveys that
accompanied the applied development projects, namely:
RedeActiva (implementation of a new incident
management system), GeoProjectar (strategic to support
management information), integration with the SAP
platform systems, integration with specific management
(Genesys) and planning systems, and an integrated-
-environment planning and optimisation system (dPlan).
As an indication of the evolution it may be said that, in
addition to the entire characterisation of the high voltage
electricity grid, the medium voltage electricity grid
information register already covers the infrastructure in
respect of 80% of the customers and 60% of the country.
The swift incorporation of simplified access to information
in normal job routines, leading to the sustained returns on
the investment, is clearly reflected in the level of access to
e-SIT (providing simple to use Intranet workstations
giving widespread access to all the information of the
technical information system), which, exceeding the most
optimistic expectations, received 47,000 visits during 2003,
four times the number seen in 2002.
Integrated Management Support System (SIAG)
The SIAG reached cruising speed during 2003, including
several improvements and received a new version of the
BW (Business Warehouse) platform.
New developments were introduced with a view to
generate automatic reports on invoicing drivers and service
level indicators. The SAP Human Resources module was
adapted to new processes. The invoice scanning system
was developed, which, in addition to electronic filing,
provides SAP users with an image of these documents,
avoiding the need for their physical circulation.
A start was also made to the development of a new
accounting consolidation module.
Shared Services Platform Systems – EDP Valor
A start was made to the ValorNet – Vision of the Future
project for the information systems and technologies area,
centred on three lines of intervention, EDP Valor Portal,
Service Management, and Reference Architecture, allowing
lines of evolution to be established for the information
systems in the technology and processes area better suited
to the Company’s strategic objectives, particularly with
regard to business, efficiency and service quality goals.
During the third quarter of 2003, EDP Valor developed
and implemented the GI System, an information system
designed to support installations management with a
Web interface allowing customers to provide information
of events and consultation of their current status on a self-
-serve basis.
EDP Valor made a start to the development of an
information system for the property management area
with a view of providing the Company with a data
warehouse on the Group’s properties, and an integrated
2003 - Annual Report - EDP
set of support tools for property management, space
management, construction and repair works, and
premises management activities.
Shutdown of Inherited Systems
Continuity was given during 2003 to the preparatory
work for safeguarding of historic information and to the
shutting down of the systems replaced by the SAP
platforms. During 2003 nine applications were shut
down.
>> 9.2 Control and Security
In the control and security area the focus is on:
• The development and rolling out of an access
management application, the aim of which is tight
control of internal and external employee access,
particularly for active employees and contributing to
the minimisation of the number of software licenses;
• Introduction of controls of the frequency of use of
systems, blocking access by employees with a low use-
-frequency index;
• Preparation and publication on the Group Intranet of
new rules governing the use of electronic mail and the
Internet; and
• Performance of security audits on the server rooms and
on the WAN network nodes, leading to various
recommendations now being implemented.
>> 9.3 Distributed Systems (LAN and Desktop)
The whole of the management of the distributed systems
and of the server rooms was transferred to the IT-Log,
marking the first steps to the outsourcing of the
management of assets of this class.
Centralised procurement was introduced for this class of
assets and a start was made to the project designed to
reduce and consolidate the server rooms with a view to
greater security and to better local network management
capacity.
>> 9.4 Information Technology Reorganisation
A project was launched to redefine the informations system
sourcing strategy with the co-operation of an international
consultant, to provide the EDP with contracting conditions
in keeping with best market practices. At the same time,
EDINFOR was reorganised to supply EDP under Brand
Services Company conditions, and a new EDP/EDINFOR
relationship matrix was established.
This work led to a new contracting model based on the
establishment of measurable IT units allowing the
evaluation and payment of resources actually consumed
by EDP, compatible with the market through the planned
benchmarking activities.