business plan for 2004 - EDP

2003 - Annual Report - EDP
in order to ensure growing satisfaction of customers,
suppliers, employees and business partners, designed
in accordance with the follow model:
b) the Processes Office, with a view to strengthening
and sustaining profit and customer orientation,
encouraging the application of management
methodologies by processes, efficient knowledge
management and securing efficiency gains;
• The setting up of PGI – Property Management
Platform.
Economic and Financial Platform (PEF)
The mission of the PEF is the provision of support services
in the areas of budgeting, treasury, accounting, taxation,
third-party accounts and insurance & risk management, in
accordance with national and international standards. The
introduction of this management support tool has allowed
an improvement of quality and rigour, providing
interesting results in terms of tax optimisation.
Procurement and Logistics Platform (PAL)
The mission of the PAL is to provide support services in
the areas of negotiation, unification and control of goods
and services of categories across businesses, fleet
management and premises management.
Human Resources Platform (PRH)
The mission of the PRH is to provide processing and control
services in respect of remuneration and pensions, providing
all support activities to the Human Resources areas.
Provision of Health Care Services
The provision of health care services to employees,
pensioners and their families entitled to medical
assistance is provided by Sãvida – Medicina Apoiada,
S.A., and by SCS – Serviços Complementares de Saúde,
S.A., as a complement to the National Health Services
and in accordance with the contractual obligations
established with the companies of the EDP Group.
During 2003 health care was provided to about 58 000
people of an average age of 48, corresponding to 424 000
appointments and treatments and to 1 238 inpatient
attendances for medical and surgical treatment.
The means available for the provision of complementary
health care services were as follows:
• The company’s own staff of 24 physicians, 24 nurses
and 36 health workers and clerks at the medical posts
where Sãvida provides health care;
• An external medical body comprising 226 physicians
and 138 nurses contracted on a fee basis to provide
direct specialised services in the cities of Lisbon,
Setúbal, Oporto, Coimbra and Braga;
• A network involving about 1 530 contracts with various
physicians and preferred providers located in about 2 200
health care facilities across the country; and
• The company infrastructure of 120 medical offices
located in 57 medical posts around the country.
Medication costs fell by about 5.1% compared with 2002,
as a result of the efficiency programme and of the
legislative alterations within the scope of the medication
policy of the National Health Service.
Training and Documentation Platform (PFD)
A decision was taken in 2003 to create the PFD – Training
and Documentation Platform within EDP Valor, which
will take over the activities undertaken till now by MRH.
During 2003 a total of about 101 000 training hours was
given by MRH.
Within the scope of the use of new technologies to
support training, participation continued in the Alfanet
project, the aim of which is the preparation of an
adaptive e-learning platform, which is considered the
prime training instrument of the future, Training was
also provided in the area of Safety – Electric Risk
Prevention, through e-learning.
Property Management Platform (PGI)
Within the EDP Group there are two companies engaged in
the management of its property assets. Edalpro Imobiliária,
Lda., owned by EDP, S.A., whose mission is to manage the
company’s social housing and the rustic and urban
properties left over following the construction of the
hydroelectric and thermal power plants, and EDP
Imobiliária, wholly owned by EDP Valor, whose mission is
to foster the appreciation, development and sale of the
properties surplus to Group requirements.
During 2003 and in the wake of internal strategic
reorientation, it was decided to transfer ownership of
EDP Imobiliária to the Group’s holding company and to
transfer operating activities to the PGI.
The PGI was set up as an EDP Valor services platform in
September, directed at five strategic areas:
• Stock-taking, regularisation and evaluation of
properties;
• Alignment with the needs of the business areas;
• Reduction of property costs;
• Concentrating and modernising premises in the major
urban centres; and
• Enhancement and disposal
of surplus assets.
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